Veterinary Receptionist

Eastbourne Vets, Seaside, Eastbourne, South East

Discipline: Non-clinical Support

Full Time

Up to £25,484.71 DOE

Eastbourne Vets are seeking a reliable and professional Receptionist to come and join our super team. You will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent organisational skills, be proficient in office tasks, and possess strong communication skills.

Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.

Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail. Complete Pet Health Club applications and 4-week free insurance. Perform other duties as required by the practice.

At Eastbourne Vets we pride ourselves in providing exceptional veterinary care. We work to high clinical standards and have state of the art equipment. We are a 3-branch small animal practice based in Eastbourne, compromising 4 Veterinary Surgeons (1 who is a certificate holder for internal medicine), 8 Registered Veterinary Nurses, and 6 Receptionists.

The role entails 40 hours per week over a variety of shifts between 8.30 am - 7.30 pm, over either 4/5 days if looking for full-time. However, we are happy to hear from part-time applicants also. You will also be required to work 1:6 Saturday between 8.30 am - 12.30 pm, with TOIL.

Dogs, cats & small pets

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