Location: Manchester
Hours of work: 40
Contract Type: Permanent
The Go to Host acts as the eyes and ears of the assigned floors and buildings, playing a key role in bringing the workplace experience to life through strong engagement and a holistic view of the workday.
This is a key position within ISS, perfect for someone who thrives on variety and enjoys making a meaningful impact in their day-to-day work.
This is a key position within ISS, perfect for someone who thrives on variety and enjoys making a meaningful impact in their day-to-day work.
Job Description
The Go to Host will oversee reception duties and serve as a central, visible presence that supports both employees and guests, ensuring every interaction is smooth and professional.
This is a varied and dynamic role, offering continuous opportunities for learning through extensive training and development.
Based on a small site occupying half a floor in a multi-tenanted building, this role supports approximately 120 desks as well as dedicated client suites used for external meetings.
This is a varied and dynamic role, offering continuous opportunities for learning through extensive training and development.
Based on a small site occupying half a floor in a multi-tenanted building, this role supports approximately 120 desks as well as dedicated client suites used for external meetings.
Key Responsibilities
- Act as the primary point of contact for colleagues and guests, representing the client in a welcoming, friendly, and professional manner.
- Ensure all colleagues feel welcome and supported by providing high-quality, personable service at all times.
- Maintain a visible floor presence, proactively monitoring for cleanliness, comfort, and safety, and log tickets for any issues requiring attention.
- Respond promptly and politely to guest and colleague enquiries.
- Provide basic technical support, including first-line fixes such as system reboots and connection checks.
- Escalate unresolved technical issues to the Tech Bar in line with established handoff procedures.
- Contribute to creating a positive and efficient workplace environment through proactive support and attention to detail.
Professional and Personal Competencies/Qualifications
- Customer service experience, ideally supporting Blue Chip or high-touch clients.
- Demonstrated ability to work effectively as part of a team.
- Strong proficiency in general technology and the full Microsoft Office suite.
- Excellent verbal communication and telephone handling skills.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
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