To help achieve our goals, we’re looking for a Global Operations Officer to have significant input to the operational function of the Global Engagement Directorate. The Global Engagement Directorate is responsible for the international student welfare and academic study skills support, student immigration compliance, student/staff international mobility, as well as the University’s transnational education partnerships and global strategic partnerships.

What you’ll be doing

• Manage all processes relating to the US Federal Direct Student Loan applications to the University, developing policies and procedures to ensure Global Engagement Directorate and other Units (e.g. Finance) are compliant with US Department of Education requirements, and compliant with annual audit requirements.
• Manage all processes relating to the US private loan applications such as Sallie Mae; liaising with external stakeholders such as Convera to ensure compliance with its processes. Provide guidance and advice to current and prospective students, Schools and Units in relation to US Federal Loans and US private loans such as Sallie Mae and, in doing so, growing the US student market to the University.
• Manage all processes relating to the provision of agent contracts and due diligence reviews in this respect in addition to processing of agent commission and ensuring compliance to the Agent Quality Framework. Undertaking annual review of agent performance and make recommendations to Global Engagement Management Team and Regional Managers within the Marketing, Communication and Student Recruitment Directorate.
• Manage all processes relating to invoicing overseas government ministries for sponsored students, chasing payments to ensure full compliance with the University’s financial regulations and ensuring income is received in a timely manner. Liaise with the University Finance Department to coordinate sponsored student finances efficiently, managing any procedural or financial disagreements to ensure equitable outcome, to safeguard key overseas education ministries and government relationships.

What you’ll bring

The post holder will be forensic in detail, competent in accessing and managing a variety of systems, and proactive in their desire to improve systems and processes. With excellent communication, negotiation and organisation skills as well as a high level of initiative, you will ensure that the most efficient and effective systems are in place to support Cardiff Met’s Internationalisation strategy and ensure the University is adhering to its contractual obligations, particularly in the areas of US Federal Loan administration, Agent Quality Framework and in compliance with the University’s financial regulations for processing invoices for sponsored students from overseas government ministries.

Additionally you’ll bring:

• Educated to degree level in any field or discipline or significant relevant experience
• Working knowledge of US Federal Loan scheme and US Private loans such as Sallie Mae.
• Ability to prioritise and organise administrative operations to ensure deadlines are met with accuracy.
• Ability to develop operational procedures, policies and practise and generate new ideas and suggestions for procedural improvement.
• Ability to understand and apply complex rules and regulations.
• Ability to analyse and interpret quantitative and financial data.
• Ability to effectively communicate and represent the unit at all levels.
• Ability to work efficiently and accurately under pressure.
• Experience of working in Higher Education in an administrative role.
• Experience of working with international stakeholders in the UK and worldwide.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days. (grade 1-5) OR
• Annual leave of 35 days, plus 12 bank holiday / concessionary days (pro rata if part time) (grade 6-9)
• Membership of the Local Government Pension Scheme with generous monthly contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Jael Rav-on, on

[email protected].

All applications must be submitted online.

The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

We use the person specification as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Job Details

School/Unit
Global Engagement

Location
Llandaff Campus

Salary
£33,966 to £37,099 per annum pro rata

18 Month Fixed-Term Contract

Post Type
Full Time

Closing Date
Tuesday 05 August 2025

Reference
4110-1