In this role, you'll:
Be the first point of contact at our vibrant Charity Hub
Assist visitors, donors, staff and volunteers
Process donations and manage donor records via our CRM
Support fundraising campaigns, events, logistics and volunteers
Help with social media, email, print and internal comms
Support our lottery, donor stewardship and ensure compliance with GDPR/NHS/Fundraising Regulator standards
What we’re looking for:
A friendly, proactive, professional approach
Strong organisational and communication skills
Interest in fundraising, marketing and charity work
Willingness to learn and work as part of a dynamic team
Availability for full-time, with occasional off-site event support
What we offer:
A supportive team environment
Optional Level 3 Fundraising Apprenticeship
Opportunities to contribute to NHS charity initiatives
Development of valuable skills in events, admin, and supporter car
***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Act as the first point of contact for fundraisers, members of the public, staff and supporters in the Charity Hub.
Provide administrative support across a wide range of fundraising activities, including individual giving, events, community fundraising and legacy income.
Responsible for the accurate recording of fundraising income, Gift Aid declarations and donor information on the charity CRM system.
Support fundraiser stewardship by ensuring timely acknowledgements and assisting with thank-you communications.
Help to deliver events and fundraising campaigns, including sourcing materials, coordinating volunteers and attending events.
Contribute to marketing and communications via social media, email, print and internal platforms.
Support reception duties, handling cash/card donations, signposting visitors and answering queries.
Support the administration and delivery of the public lottery, including supporting volunteers contacting lapsed players and stewarding current members.
Assist the Fundraising Manager by researching new partnership opportunities with local businesses, events and stakeholders.
Help ensure all activity complies with GDPR, NHS governance, and Fundraising Regulator guidance.
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted
Reception and Public-Facing Duties
Provide reception cover at the Charity Hub desk; welcome and assist fundraisers, patients, staff, visitors and supporters.
Accept, record and receipt donations (cash, card, cheque), ensuring accuracy and compliance.
Act as a helpful, compassionate and professional first point of contact.
Supporter Care and Enquiries
Respond to inquiries by phone, email and in person regarding fundraising, donations, and events.
Prepare thank-you letters, certificates and welcome packs for donors and fundraisers.
Offer advice and support to staff, volunteers, and members of the public involved in fundraising.
Support the administration of the public lottery, including data entry, answering membership queries, contacting lapsed players, and stewarding current players
Event and Campaign Support
Assist with the planning, delivery and follow-up of internal and community fundraising events.
Help coordinate supplies, promotional materials, and volunteer communications.
Attend events on behalf of the charity, occasionally during evenings or weekends.
CRM and Data Management
Input and maintain accurate supporter and income records on the charity’s CRM system.
Process Gift Aid declarations and manage consent preferences.
Help generate income reports and mailing lists to inform campaign planning.
Finance & Income Processing
Assist with counting and reconciling donations received at the Hub and via post.
Help prepare bank paying-in slips and liaise with the charity finance team for income reconciliation.
Marketing & Communications
Help identify social media, email and print content to promote fundraising activity.
Source and collate impact stories to share with supporters and staff.
Distribute posters, leaflets, and event materials around the hospital site.
Governance & Compliance
Ensure all activity complies with GDPR, UHP Trust policy and Fundraising Regulator guidance.
Support preparation of fundraising committee papers and help maintain accurate records for audit purposes.
Research
To support the Fundraising Manager by researching potential new charity partnerships with local businesses, organisations, events and key individuals.
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