JOB TITLE: Front of House staff
DEPARTMENT: Wine Tourism - Hospitality
LOCATION: Rathfinny Wine Estate, Alfriston,
RESPONSIBLE TO: Head Of Wine Tourism
NTRODUCTION
We have an exciting position available for a front of house team member working in our outdoor dining area known as The Hut.
The successful candidate will have excellent time management and experience in a busy dining environment.
We are looking for a proactive individual with a good work ethic, high standards and, importantly, a strong attention to detail.
POSITION OVERVIEW
The key requirements of this role are to oversee the daily operations and delivery of an exceptional hospitality experience for all guests visiting Rathfinny Wine Estate, by providing a consistent and high-quality standard of food and beverage service All staff are expected to be ambassadors of Rathfinny, imparting knowledge about the wider business operations and English Wine industry to guests. Therefore, basic wine knowledge will be essential to the role. A right to work in the UK is essential.
KEY TASKS & RESPONSIBILITIES
- If you are a dynamic individual with a personality to wow our guests, someone that enjoys new challenges & enjoys a fast-paced environment.
- Ensure The Hut is presented to the customer in line with Brand expectations.
- Ensure high levels of customer satisfaction through excellent service.
- Adhere to food safety standards while handling and serving food to customers.
- Demonstrate time management by efficiently multitasking between serving customers and assisting in food preparation.
- To demonstrate excellent knowledge of the food & wine offering across Rathfinny Estate.
SUMMARY OF REQUIRED SKILLS
- Excellent customer service skills- attention to detail is essential.
- Proven experience in a fast-paced and busy service environment.
- A willingness to develop your wine knowledge.
- Self- motivated and able to work individually and as part of an enthusiastic and vibrant team.
- Excellent and proactive communicator, being at total ease with the public.
- Enthusiastic and confident with a passion for food and drink.
- To be flexible with hours
- Proficient understanding of hospitality procedures and best practices.
- Must be over 18 years to serve alcohol.
- Able to commute as in a rural location with no transport links.
CULTURE AND CONDUCT
At Rathfinny Wine Estate we are committed to producing exceptional wines and experiences, enjoyed the world over, that reveal the character of our family Estate in Sussex, using methods that are kind to our land, people, community, and wider environment.
To deliver this commitment we foster an environment of high-performance and a culture of excellence which drives the production of exceptional quality products which are safe, legal, and authentic, as well as providing excellent customer service.
All staff are expected to:
- Engage in the ongoing process of continual improvement in all aspects of quality, safety, authenticity, and legality.
- Utilise skills, knowledge, and experience to suggest ways to solve problems and improve processes.
- Work with enthusiasm and professionalism.
- Treat colleagues with respect and kindness.
- Be friendly, helpful, and cheerful with the team and the public.
- Communicate openly and behave in an ethical, honest, and fair way.
ABOUT RATHFINNY
Rathfinny was established in 2010 by Mark and Sarah Driver with the express intention to produce world-class sparkling wine using methods that are kind to our land, people, community, and wider environment.
Located in Alfriston, East Sussex, we are a family-run, grower-producer, crafting low-intervention, traditional method, vintage Sussex Sparkling wines with Sussex PDO status. The Estate is also home to our leading English wine tourism offering, welcoming visitors for vineyard tours, wine tastings and shopping at the Cellar Door, dining and accommodation at the Flint Barns and self-catering Cottage plus dining in our Tasting Room winery restaurant.
Since its inception, sustainability has been an important part of Rathfinny DNA, using innovative technologies for renewable energy, winemaking, and viticulture. This culminated in achieving B Corp certification in 2023.
B CORP
Actively participate in B Corp certification and the adoption of the highest standard in social and environmental performance, public transparency, and legal accountability to balance profit and purpose. Teams will decide their annual targets and as a member of that team, you will be expected to show how you have contributed to them. Personal targets towards our mission are encouraged but these are not discussed and assessed in the same way.
EVERYONE IS WELCOME
Rathfinny is an equal opportunities employer and actively supports Human Rights, and all Equality legislation. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success.
We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. We are committed to the fair treatment of our staff, potential staff, or users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.
If you are ready to take on this exciting challenge, we would love to hear from you.
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Expected hours: 16 – 32 per week
Benefits:
- Company pension
- Employee discount
- Free parking
Application question(s):
- Are you able to reliably commute to Polegate BN26 5TU for this job?
Experience:
- Hospitality: 2 years (required)
Work Location: In person
