Front of House
We’re looking for superstars that shine to join our team.
As part of our front of house team, you will be the first face that our visitors, guests and members see as well as working behind the scenes to deliver a first class event & hospitality experience.
The role is perfect for someone who is enjoys variety within their working day, is organised, passionate about customer care and can bring calm to a busy environment.
We are passionate about delivering fantastic guest experiences so if you’d like the chance to join our team, apply now!
Responsibilities
- Creating a five star experience as the first point of contact, meeting and greeting visitors, members & guests
- To have full knowledge of the services and products Ruskin has to offer and actively promoting and selling across all areas of the business
- Welcoming guests, visitors and members and taking care of them during their visit
- Providing guests & members with tours and orientation of the facilities
- To grow sales
- Ensure the timely, professional and accurate management of customer communication through email, telephone & social media
- Professional handling of enquiries and making spa, event & fitness bookings
- Accurately maintain and update member management, event management & spa booking systems
- Administrative tasks to ensure smooth front of house operations
- Preparing and serving refreshments
Skills and Experience
- A great attitude and a friendly manner
- A minimum of 2 years customer service experience, ideally in a luxury spa, hospitality or fitness environment
- Highly self-motivated with initiative and genuine interest in guest satisfaction
- Personable
- Attention to detail
- Written and verbal communication skills
- Outstanding time management and organisation skills
- Problem solving skills, innovative thinking & initiative
- Strong team working skills and enjoying working in a team environment
- Willingness to learn in a dynamic, fast moving environment
- Excellent IT skills
Benefits
· Free fitness club membership
· 10% off food (on shift)
· 10% off spa treatments
· Pension Scheme (subject to eligibility)
Candidates must be available to work across all of our hours from 6am - 9pm weekdays & 7.30am - 7:30pm weekends.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Work days:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Work Location: In person
Reference ID: CGE2
