We are looking for a friendly, organised and professional Front of House Receptionist to join our busy veterinary practice.
Key Responsibilities
As the first point of contact for our clients, you’ll play a vital role in creating a welcoming and supportive environment. From greeting owners and their pets to managing appointments and administrative tasks, you’ll ensure the smooth running of our front desk and deliver a first-class client experience.
Key Responsibilities
- Greet clients and their pets with warmth and professionalism
- Manage incoming calls, emails, and appointment bookings
- Maintain accurate client and patient records
- Handle payments and invoicing
- Provide information on services, products, and general pet care advice (non-clinical)
- Support the veterinary team with administrative duties
- Ensure the reception area is tidy, safe and welcoming
An entrepreneurial nature is a must-have. A healthy appreciation for the benefits of working in a modern setting with a supportive and competent team while being well compensated is a must. In practical terms, this means:
- Being a self-starter (takes responsibility, gets things done, no hand-holding needed)
- Being an exceptional problem solver
- Comfortable with change, as we optimize our clinical model frequently
- Comfort with ambiguity and able to deal with imperfection
- The desire to help improve the clinic’s operational performance in meaningful ways
- Not “gossipy”
- Serious about work, but fun to be around
Requirements
- Excellent communication and interpersonal skills
- Professional, approachable and empathetic manner
- Strong organisational skills with attention to detail
- Comfortable using computer systems and booking software
- Ability to remain calm under pressure in a busy environment
- Previous reception or customer service experience (ideally within a veterinary or healthcare setting, though not essential)
- A genuine love of animals and commitment to client care
Hours
40 hours per week, predominantly Monday to Friday, 08:30 to 17:30 (with a 1-hour unpaid break) but flexibility required on occasions with time in lieu.
APPLY HERE: https://hr.breathehr.com/v/front-of-house-receptionist-42716
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Private medical insurance
Work Location: In person
