We are looking for a vibrant, experienced and enthusiastic Front of House Practice Manager for our Chelsea Clinic. This is our flagship clinic located just off the Kings Road, with a fabulous buzzing, but busy, atmosphere!
Your role will encompass a diverse set of responsibilities: primarily you will be responsible for assisting our patients with enquiries and appointments. You will meet and greet patients with a clear and friendly telephone voice, a welcoming face to face reception and efficiently deal with their enquiry. You will follow up any email enquiries in a timely manner and ensure that any tasks handed over to covering admin staff are communicated concisely to prevent any delays in correspondence with patients.
As a Practice Manager we are looking for someone who is organised, proactive, detail-oriented and can juggle multiple tasks efficiently. An ability to communicate clearly, lead by example, and build strong relationships with both team and patients. To take ownership and show a ‘my clinic’ attitude, ensuring continuous improvement and maintaining high standards.
At Six Physio we pride ourselves on our culture and team camaraderie, we can assure you life long friendships will be made.
As an applicant you need to turn up to work with a smile & plenty of conversation, plus use your initiative. We're an upbeat team with very happy patients... which in itself speaks volumes.
Job description:
- As the first point of contact both over the phone and in person, you are personally responsible for providing a 1st Class Customer Service to our patients.
- Within the clinic you are a pivotal part of the team, liaising between patients and physiotherapists to ensure everyone has what they need.
- You will support the Clinic Director in running the clinic on a day to day basis.
Salary:
- Starts at £27,500
Experience:
- Front of House experience preferred
- An understanding of IT systems
- Training will be provided over 2 weeks
This role is 37.5hrs across 5 days. You are entitled to 5 weeks holiday plus bank holidays.
If you'd like to join us, apply now and we'll arrange interviews within a few days.
Immediate start if possible.
