Job Overview
We are seeking enthusiastic and dedicated Front of House Staff to join our team. This role is crucial in creating a welcoming atmosphere for our guests while ensuring smooth operations at the front desk. The ideal candidate will possess strong clerical and administrative skills, with a keen eye for detail and excellent organisational abilities.
Duties
- Greet and assist guests upon arrival, providing exceptional customer service.
- Manage phone calls with professionalism, demonstrating excellent phone etiquette.
- Handle data entry tasks accurately, ensuring all information is up to date in our systems.
- Maintain an organised front desk area, ensuring all materials are readily available.
- Assist with scheduling appointments and managing calendars as needed.
- Process payments and manage transactions using QuickBooks or similar software.
- Collaborate with team members to ensure efficient operations and guest satisfaction.
Requirements
- Experience in a hospitality business and a degree in hospitality is preferred.
- Proficiency in using computer systems.
- Strong organisational skills with the ability to multitask effectively.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure in a fast-paced environment.
- Attention to detail and accuracy in data entry tasks.
- A friendly disposition with a commitment to providing outstanding customer service.
If you are passionate about creating a positive experience for guests and possess the necessary skills, we encourage you to apply for this exciting opportunity as Front of House Staff.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Benefits:
- Free parking
Education:
- GCSE or equivalent (preferred)
Language:
- English (preferred)
Work Location: In person
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