About Reformer Collective
Reformer Collective is a premium, design-led studio that brings together powerful movement and mindful recovery. Our Hove location is home to both a state-of-the-art Reformer Pilates studio and a serene contrast therapy spa, offering members a holistic wellness experience under one roof.
We’re looking for a Front of House team member to be the face of the studio. The ideal candidate will bring positive energy, attention to detail, and exceptional customer service to every task & interaction. From greeting clients to prepping smoothies and supporting Recovery Room guests, you’ll help make every visit seamless and special.
About the Role
As Front of House, you’ll be the first and last impression for our members making them feel welcome, informed, and supported throughout their visit. You’ll assist with everything from class check-ins and spa bookings to smoothie prep and retail, while ensuring the studio runs like clockwork.
Key Responsibilities
- Greet and engage members with warmth and professionalism
- Manage class and sauna bookings via our studio software
- Assist with member enquiries, ensuring every client feels supported and informed
- Handle customer transactions accurately & with discretion
- Prepare basic refreshments including smoothies (training provided)
- Maintain the studio’s premium aesthetic and cleanliness, including FOH, reformer beds, spa areas, changing rooms, and communal spaces
- Open and close the studio independently
- Support Reformer Collective instructors with seamless check-ins & turnarounds between classes
- Maintain stock levels of retail and smoothie ingredients
- Embody the Reformer Collective brand and contribute to a welcoming, calm, and energised studio environment
What We’re Looking For
- A passion for health, fitness, and wellness
- Previous customer service or hospitality experience (premium brand background is a bonus)
- Friendly, confident, and professional communication style
- Highly organised with strong attention to detail
- Proactive and able to multitask in a fast-paced studio setting
- Comfortable working both independently and as part of a team
- Tech-savvy and confident using booking systems and POS software
- Must be available for weekend shifts, with some early morning (06:00 starts) and evening (up to 22:00) shifts
- Preferably hold a valid First Aid certificate
Nice to Haves
- Experience in boutique fitness, wellness, or spa environments
- Knowledge of contrast therapy or Pilates is a plus
- Experience with upselling or retail customer interactions
Perks & Benefits
- Be part of a fast-growing, design-led fitness and wellness brand
- Competitive pay at £12.25/hour
- Flexible scheduling
- Staff discount on classes at R|C
- A supportive, community-driven team culture
- Career development opportunities as the brand expands
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Pay: From £12.25 per hour
Benefits:
- Employee discount
Work Location: In person
Application deadline: 10/08/2025
Expected start date: 16/08/2025
