About Qima Cafe:
At Qima Cafe, we craft experiences that connect people, places, and passions through every cup we serve. Born in London, we’ve grown into a thriving community of coffee lovers, with our newest location adding a dash of energy to Covent Garden’s vibrant streets.
We’re part of the Qima Coffee family, a brand fueled by sustainability, innovation, and a deep love for the craft. From the sun-drenched hills of Colombia to the lush landscapes of Ecuador and the ancient terraces of Yemen, our farms are the heartbeat of our mission. Every bean we source tells a story of fairness, transparency, and the farmers who pour their dedication into every harvest.
Step into our cafes and you’ll find more than a coffee, you’ll discover vibrant hubs where creativity blooms, friendships spark, and every drink is a masterpiece. Whether it’s a meticulously brewed pour-over, a silky-smooth flat white, or a seasonal creation that surprises the senses, we infuse passion into every step.
Job purpose/ summary of the overall job assignment:
As a Front of House Waitstaff at Qima Cafe, you will be at the forefront of our café operation, delivering exceptional customer service and ensuring that each guest enjoys an outstanding dining experience. Your role involves greeting and seating customers, taking specialty coffee and food orders, and providing detailed knowledge about our menu, including both our coffee offerings and food items. You’ll work closely with a team of passionate individuals to maintain a warm and inviting café environment.
Key Responsibilities:
- Order Taking & Service: Greet and assist customers with taking their orders, ensuring accuracy, attentiveness, and a positive dining experience that fits Qima Cafe’s speciality standards.
- Food & Beverage Knowledge: Provide detailed knowledge of both our coffee menu and food offerings, making recommendations, and explaining ingredients and preparation methods to enhance the customer experience.
- Customer Engagement: Foster a friendly, welcoming environment, addressing customer inquiries and ensuring their satisfaction throughout their visit.
- Cleanliness & Organisation: Ensure that all dining areas are clean along with the designated staff areas, make sure that its organized, and properly set up, maintaining the high standards of the café.
- Team Collaboration: Work efficiently with the kitchen and barista teams to ensure smooth operations, especially during busy periods, and deliver excellent service in a timely manner.
- Café Environment: Contribute to a warm, inclusive atmosphere that reflects the café’s high standards, offering a welcoming experience to all guests.
- Multitasking & Efficiency: Manage multiple tables, ensure efficient service, and balance customer needs with operational tasks.
Knowledge, Skills, and Experience
Required:
- Minimum of 1 year of experience in a Waitstaff/ Front of House or similar role, preferably in a café or restaurant setting.
- Strong customer service skills with a focus on creating a welcoming experience.
- Passion for food and coffee, with a willingness to learn and share knowledge.
- High attention to detail in cleanliness, organization, and service quality.
- Ability to work effectively in a fast-paced team environment.
- Reliable and self-motivated, capable of working independently when needed.
- Flexible availability, including weekends and holidays.
Desired:
- Previous experience in a specialty coffee environment. (preferred but can be provided).
- Basic knowledge of food and beverage pairings.
- Experience handling customer complaints professionally.
- Food safety or first-aid certification.
Join the Coffee Revolution at Qima Cafe! ☕
Perks:
- Competitive salary with performance-based incentives.
- Paid time off and holidays.
- Pension contributions.
- Comprehensive training and development opportunities, including leadership and advanced coffee certifications
- 40% Employee discounts on café products.
- Free coffee and pastries during shifts.
- Flexible shift times to support work-life balance.
- Clear pathway to senior management roles and opportunities to explore other functions or departments within the organization.
- Cycle to work scheme
- Tips and Service Charge
Apply now, and join the Qima Cafe family!
Job Types: Full-time, Part-time
Pay: £12.21-£13.00 per hour
Expected hours: 20 – 40 per week
Ability to commute/relocate:
- London W1T: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you looking for a Full-time, or a Part-time role?
- What are your salary expectations?
- How long is your current notice period?
Work authorisation:
- United Kingdom (required)
Work Location: In person
