Front of House Associate - Huge Property Company
£30k + 12.5% commission
1 Year Contract
Immediate Start
Wembley
We are so excited to be recruiting a Front of House Associate for an award winning development and asset management company that specialise in build to rent luxury apartments. This is an incredible opportunity for the right individual to grow within a fast growing business.
The Job
As a Front of House Associate you would be responsible for supporting the Resident Manager in providing an optimal customer experience from move-in, all the way through to move-out and ensuring the smooth operation of the buildings . This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience.
Some of the key responsibilities of this job:
- Delivering great customer service.
- Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals.
- Assist the Events team when needed, to set up and present customer social events & activities.
- Support Resident Manager to collate data for weekly / monthly reports as required by the Operations Manager.
- Work closely with 3rd party suppliers/ in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary.
- Carry out daily inspections of development to ensure they are to Living standard and support the Development Manager with required health and safety compliance.
- Carry out daily and weekly checks keeping records to ensure apartments are always lease ready.
- Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager.
- Remain knowledgeable about group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
What are we looking for?
- Excellent communication and people skills
- Enthusiastic personality
- Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors.
- IT literate with CRM software and Excel experience
- ARLA / AIRPM qualifications or similar – (desirable but not essential)
Your recruiter for this role is Lucy Salter, Account Manager at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. Becky is a health and fitness recruitment specialist for the whole fitness sector and if keen to be considered please ‘apply now’.