Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering luxury service? If so, we would welcome you to apply for the position of Food and Beverage Supervisor at the exclusive Stormont Hotel, Belfast.
Supported by our Food Services Manager, Conor Boyle, you will assist in providing leadership, ensuring the smooth day-to-day supervision of our busy hotel Food and Beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy Food and Beverage environment and be able to lead, motivate, and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours will vary to cover a variety of shifts over breakfast, lunch, and dinner.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for the supervision of Food and Beverage for the greatest enjoyment of the guests and the maximum profit contribution to the hotel.
- To take responsibility for the effective supervision of the food and beverage teams, ensuring the efficient delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to cash handling, stock control, and stock ordering are implemented and monitored.
- To ensure all food and beverage employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure all food and beverage employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution or escalate where required.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure the security of food, beverage and storage areas is maintained at all times.
- To ensure the food and beverage areas, fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by Management.
About You
We would love you to have some similar previous experience in a busy restaurant or ideally, Hotel.
Required Criteria
- Right to Work in the United Kingdom
- Work well under pressure and be a team player
- Previous food and beverage experience in a quality establishment
- A professional appearance
- Excellent attention to detail
Desired Criteria
- Educated to GCSE standard or equivalent with grades A-C in English and Maths
- Previous supervisory experience
- Previous experience in a Hotel
Skills Needed
Bar Service, Food Service Skills, Menu/Product Knowledge, Exceptional Customer Service Skills, Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£25,480.00 per year
