We are looking for experienced front-of-house stars with a love for hospitality, it is very important to us for you to be a team player.
Experience within the hospitality industry of 1 year is compulsory. Experience within restaurants, pubs, or hotels would be a bonus.
Please note that evenings and weekends are required for this post.
Responsibilities:
- Greeting customers on arrival – Manning the entrance to the venue and welcoming guests as they arrive, before showing them to their seats
- Delivering exceptional service – Exceeding the expectations of customers throughout their visit, including taking orders, providing recommendations and responding to queries promptly
- Resolving complaints – Handling customer complaints directly or escalating to supervisors when needed
- Managing reservations – Receiving and recording incoming reservations in person, by email and telephone
- Liaising with other teams – Working closely with team members in other areas of the business, to create a seamless experience for the customer, e.g. kitchen staff
Job Types: Full-time, Permanent
Additional pay:
- Tips
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
Experience:
- hospitality: 2 years (required)
Work Location: In person
Reference ID: 0566369
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