Ideal Candidate Availability Requirements:
We are ideally looking for candidates who can commit at least one full day at the weekend, as well as either or both of the following availability:
- Midweek during school term time
- A couple of evenings per week
Job Description -
All Team
- Our guests expect to be in a safe, hygienic and presentable park. All cleaning is very important and needs to be carried out thoroughly and professionally by all Flight Crew members.
- Our guests deserve 100% of our attention to ensure they have a great time and a safe time.
- Our guests have fun when things run well. At all times you must look out for everyone in your team. If someone needs help, give them the help they need.
- Following any and all instructions and guidance given by a senior member of staff (i.e. Shift Leader, Manager or Park Manager).
Guest Experience
The main focus for Flight Crew is to ensure that all of our guests have a great time and a safe time. Praise, support, encourage and look after our guests. Laugh with them. High Five them. Keep them safe!
- For our younger guests, tell their mums and dads and grandparents what they’ve done.
- Let guests know of our offers.
- Providing the best guest experience at all times, so that guests return again and again.
- Ensuring all guests have a relaxed and enjoyable day that they will tell all their friends and family about.
- Ensuring that every guest that enters our parks immediately feels the welcoming atmosphere.
- You must ensure that the park and site are always clean, smell nice and are well maintained.
- Ensuring our guest experience plans are followed to the letter every time to always offer consistency.
- Interact with guests in a friendly, happy way.
Front Desk Crew
How our guests are welcomed and served in the first few minutes of entering the park is crucial. To this end, you welcome them with a smile and help to create a warm and friendly introduction for them into the park. You will also need to work at the most efficient pace to help create the fun atmosphere that we want our guests to experience.
- Greeting guests and welcoming them to our facility. This is to be done immediately upon guests entering our parks, the first thing they must see is a happy smiley face.
- Guiding guests through the initial Risk Acknowledgement and safety process
- Ensuring correct sign-in procedures are strictly followed each time, i.e. Verifying guest names, Risk Acknowledgement status, age and jump times then processing flight ticket transactions within the POS software. This is a non-negotiable item and must be done 100% correct every time.
- Giving Safety Briefings.
- Processing large group and birthday party transactions.
- Answering the phones, and being fully informative.
- Dealing with guest’s queries.
- Ensuring that our auto-attendant system is making proper call-offs.
- Stocking and taking inventory on socks, wristbands, hats, shirts, promo items, etc.
- Performing janitorial services as needed for Toilets, Front Desk/Entry area, Arena and external grounds.
- Taking credit/debit card payments over the phone and booking in.
- Assisting in all other positions as and when required.
- Giving 100% attention when handling cash to ensure no errors.
Arena Crew Members
- It is your responsibility to ensure that guests are having a great time and a safe time and that the park, at all times, is presentable for our guests.
- Treat all guests as if they were your own guests.
- Promoting a fun and safe jumping environment for guests.
- Working together to educate guests on the safest jumping practices by reminding guests of the Park Rules.
- Proactively seeking opportunities to assist in injury prevention in regard to trampoline equipment, guest actions, following of park rules and assuring decking is clear from food, drinks, spills, and other loose items.
- Verifying colour of wristbands times for entry and exit of everyone.
- Minimising potential injury by proactively scanning the trampoline area.
- Managing and assisting injured guests by utilising other crew members, radio head-sets, first aid kits, ice packs, bandages and protecting injured guests from others during moments of trauma whilst asking suitable questions in order to create a plan of action.
- Fluffing the foam pits every 15 minutes, and ensuring there is an appropriate queue structure for the foam-pit activities.
- Organizing Dodge-ball games, assisting with Trapeze (if applicable), and any other attraction as needed.
- Disinfecting and cleaning the Arena on a daily basis.
Party Hosts
The most important thing to remember here is that this is a little boy or girl’s birthday! We have to do everything possible to make it special for them AND we need to make it as enjoyable and stress-free an experience as possible for their parents. If the kids have a good time that’s great but we also need to make sure the parents have a great time also.
- Hosting Parties and large group events.
- Ensuring that the party organiser is assisted from the minute they walk in to the minute they leave.
- Ensuring that the party organiser has a stress-free time and the children have a great fun time.
- Ensuring the party room is clean and ready for the party organiser for their scheduled time.
- Following the party procedure at all times.
Job Types: Part-time, Zero hours contract
Pay: £7.55-£12.21 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
