Fleet Controller

HomeServe are currently recruiting a Fleet Operations Coordinator to join our Fleet Services Team. The role will be based in Walsall with occasional travel to our other sites for Team Meetings. This is a full-time position with a competitive salary.

ABOUT THE DEPARTMENT

HomeServe’s Fleet Services department plays a vital role in supporting our field engineering teams by ensuring the effective procurement, maintenance, and strategic management of our diverse vehicle fleet including light commercial vehicles, company cars, and grey fleet. The seamless coordination and distribution of vehicles, tools, parts, and equipment is essential to the ongoing success of our frontline teams.

ABOUT THE ROLE

In this role, you’ll support the Head of Fleet and Fleet Manager in the day-to-day coordination, compliance, and operational efficiency of our fleet. From overseeing vehicle logistics and new starter kit provision to managing vehicle off-road incidents and supporting compliance, your work will be central to ensuring our engineers have the tools they need, when they need them.

Key Responsibilities Include:

• Support the Head of Fleet and Fleet Manager with the controlled and compliant management of the fleet, in line with legislation.
• Coordinate allocation and logistics of all fleet vehicles across the business.
• Manage and monitor vehicle off-road (VOR) incidents and ensure timely resolutions.
• Ensure systems reconciliation and maintain accurate fleet records.
• Oversee fleet administration functions, including managing the fleet mailbox.
• Organise new starter vehicle allocation and kit provision, working closely with the field and L&D teams.
• Handle all vehicle logistics, handovers, de-fleeting and kit coordination with stores.
• Provide support and advice to the field on vehicle queries and concerns.
• Liaise with suppliers and maintain strong external relationships.
• Manage vehicle compliance processes and produce regular and ad-hoc fleet reports.
• Maintain unassigned vehicle standards (e.g. duty of care checks, valeting).
• Handle general maintenance duties (e.g. oil top-ups, wiper blade changes).
• Process fuel card orders, fines, and relevant toll/tag arrangements.
• Carry out any other reasonable fleet-related tasks as required.

You’ll be a natural organiser with a keen eye for detail and the ability to build strong relationships both internally and externally. Whether it’s solving a logistics challenge, coordinating a vehicle handover, or supporting a field engineer, you’ll thrive in a fast paced, hands on role.

Essential Skills and Experience:

• Excellent administrative and communication skills (both written and verbal)
• Strong attention to detail and organisational abilities
• Ability to influence and work cross functionally
• Good analytical skills and confident using Microsoft Office packages
• Strong understanding of road traffic legislation
• Relationship management experience
• Full UK driving licence
• Ability to work both independently and within a team

Desirable:

• Previous experience working in a fleet operations environment
• Basic knowledge of vehicle specifications and conversions

Ready to drive your career forward with HomeServe?

Apply now and join a team where your skills make a difference on the road and in people’s homes.