Policy Expert – First Line Risk Lead – Customer & Commercial
Are you ready to transform the insurance industry?
Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.
Hear from our team about what it's like working at Policy Expert ✨
Your Responsibilities
This role will lead first line risk and compliance for the Customer and Commercial function (including trading, retail proposition, digital, brand and marketing), a member of the senior leadership team you will work closely with the senior leaders in their respective accountabilities.
You will be key in developing and maintaining oversight of our governance processes to ensure our activity and initiatives deliver good customer outcomes, are aligned to our strategic priorities and commercial objectives, and fall within our conduct risk appetite.
Key Responsibilities:
- Develop, implement, and maintain a consistent approach to good governance and management within the Customer and Commercial function at Policy Expert. This will include agreeing what good governance looks like and working with cross-functional stakeholders to deliver it.
- Being the first point of contact for the function for advice and guidance on regulatory and legal issues, governance processes, and best practices.
- Being the first point of contact with second line colleagues and representing the function in all relevant second line forums
- Monitoring and developing our policies and processes to ensure ongoing good governance and good business
- Pioneering implementation of the company's Risk Management Framework (RMF), which is aligned to regulatory and industry standards.
- Overseeing risk identification, assessment, monitoring, managing, and reporting processes across all teams. Run the response and reporting for relevant risk events.
- Lead risk and control self-assessment (RCSA) processes, ensuring risks are identified, assessed, and mitigated, and that Controls are fit for purpose, tested regularly, and strengthened accordingly.
- Develop, define, and manage appropriate Key Risk Indicators (KRI).
- Embed a risk-aware culture across the function by engaging with stakeholders at all levels, providing training, and promoting best practices
- Upskill yourself and the function with FCA regulatory requirements and industry best practices.
- Collaborate with other functions (e.g., Second Line Group Risk, Compliance, Internal Audit)
- Promote good customer outcomes across the function and wider business.
Who are you:
You will have a strong proven track record of working in a governance and/or internal audit role and will be experienced working in a fast paced and evolving environment. Given the nature of the role, you must have strong influencing and relationship skills, with a firm focus on collaboration.
You should also be able to keep a strategic focus in driving results. In addition, you should have a strong ability to assess and interpret data in meaningful ways.
You will enjoy working in a regulated environment and excel working in an evolving business with the ability to adapt to change.
- Working knowledge of: Insurance Distribution Directive (IDD), FCA Handbooks, specifically, PROD, SYSC, PRIN, DISP which correlate with Consumer Duty
- Knowledge of insurance products (home, car, pet preferred, but not essential).
- Experience of delivering exceptional product/customer outcomes in a regulated industry.
- Capable of making quick, measured, and proportionate judgments or escalations.
- Strong understanding of the technical workings of general insurance products.
- Good analytical ability and data analysis skills.
- Strong verbal and written communication skills, including stakeholder management report writing.
- Ability to manage own workload and prioritise effectively.
- An agile approach to working.
- Strong knowledge of FCA regulatory requirements and industry best practices.
- Exceptional communication skills, with the ability to present complex risk issues clearly to diverse audiences.
- Demonstrated ability to develop and embed risk frameworks, policies, and procedures.
Benefits:
This role will be based in our London office in a 50/50 Hybrid mode
We match your pension contributions up to 7%
Private medical & Dental cover
Learning budget of £1,000 a year + Study leave (with encouragement to use it)
Enhanced maternity & paternity
Travel season ticket loan
️ Access to a wide selection of London O2 events and use of a Private Lounge
Employee Wellbeing Programme
Prayer room in office
What We Stand for and Next Steps
"We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual's skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment"
At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.
We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.
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