We have a rewarding opportunity available for a Female* Complex Needs Safe House Support Worker to join our team based in Bristol. You will join us on a full time, permanent basis, working 37.5 hours per week. In return, you will receive a competitive salary of Point 12 £27,711 per annum plus benefits.
Established in 1999, Next Link is the leading provider of domestic abuse services to women and children in Bristol and South Gloucestershire. At Next Link we are committed to providing holistic, empowering and personalised support and advocacy to women and children experiencing domestic abuse. With a focus on survivor’s safety and recovery; we believe the provision of flexible support tailored to survivor’s needs can be transforming, helping to maximise independence and self-determination so survivors can make informed choices.
In return for joining us as our Female Complex Needs Safe House Support Worker, we will offer you the following fantastic benefits:
- Up to 30 days annual leave (depending on length of service)
- 3 extra holidays including International Women’s Day
- Excellent development and training opportunities
- Employer pension contribution (minimum 5% of your gross salary)
- Mindful Employer Plus Scheme
- Cycle to Work Scheme
- Long Service Awards
- Health and Wellbeing programme
About the Female Complex Needs Safe House Support Worker role:
Our Female* Complex Needs Safe House Support Worker will provide safe housing and support to women who have experienced domestic abuse and have complex needs. You will support to empower women with complex needs to move on to independent or lower level supported accommodation.
Key duties and responsibilities of our Female Complex Needs Safe House Support Worker:
- Promote the service through building positive relationships with current, potential referrers and service users to ensure a steady flow of appropriate referrals.
- Sign up new licensees using the agreed licence agreement and advise on rights and obligations of the agreement and then settle into the allocated Safehouse. Complete all paperwork, photocopy and send off as appropriate. Ensure new files are set up and a handover is given to the allocated keyworker.
- Liaise closely with applicant and referral agencies and keep informed of progress and outcome.
- Advise woman on personal safety and safety procedures regarding the safe house. Complete a personal safety plan.
- Establish the need for any civil legal remedies and support to access a specialist solicitor when appropriate.
- Carry out a financial assessment for each service user assisting them to maximise their income, address debts and support them to make appropriate welfare benefit claims.
- Complete sign up paperwork, including welfare benefits claims ensuring they are accurately complete and promptly submitted.
What we are looking for in our ideal Female Complex Needs Safe House Support Worker:
- Numeracy and literacy to GCSE level/NVQ 2 or equivalent
- Ability to maintain accurate and up‐to‐date records of contact with service users, other support /housing related information and to communicate with colleagues and stakeholders using common Microsoft Office packages, e.g. Word, Excel, Outlook and other IT software
- Knowledge and understanding of the issues, barriers and support needs of women experiencing domestic abuse, homelessness, mental health and complex needs face in accessing and sustaining accommodation
- Knowledge of domestic abuse civil legal remedies
- Knowledge of Domestic Abuse risk assessment tools including DASH and the MARAC process
- Proven experience of working with women who have survived domestic abuse
- Proven experience working with people with mental health needs, or people with complex needs
- Proven experience working in homelessness/supported housing sector providing support in shared or self-contained accommodation
Closing date: 9am 8th August 2025
Interviews will be held week commencing 11th August 2025.
If you are motivated, resourceful and passionate please apply now to join us as our Female Complex Needs Safe House Support Worker and contribute to the valuable work Next Link and its wider services, delivering hope and support to survivors of domestic violence and abuse.
Next Link is committed to safeguarding and promoting the welfare of children, young people and adults at risk of abuse, and expects all staff and volunteers to share this commitment. Next Link is committed to Equal Opportunities. *Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement.)
