Company Overview
Are you passionate about helping others achieve their goals?
At Maples we believe that everyone is supportable with the right approach and should be able to live in a safe, caring, and empowering environment. We believe that individuals are more than labels, diagnoses or their past. We enjoy serving and offering value to our community.
Summary
The Director of The Maples Community Care is seeking an Executive Assistant and Governance Officer who shares our values and will help us achieve our mission: nurturing independence by supporting individuals within our community. We provide supported accommodation and rehabilitation services to adults with mental ill health and/or learning disabilities.
This role combines high-level executive support with governance and compliance responsibilities, including policy development, regulatory research, and document control.
The Role
This is a varied and rewarding role at the heart of our organisation. You will primarily support the Director in her day-to-day responsibilities and planning, and senior leadership team, to use time effectively and efficiently, while also contributing to the smooth running of governance, compliance, and operational processes.
You’ll manage projects, conduct research, and provide insights to support strategic initiatives. You’ll also play a key role in document management, data protection, and front-facing client support.
This is an exciting time to join Maples as we grow and evolve, without losing the essence of what makes us special.
Main Responsibilities
- Provide high-level executive and administrative support to the Director and SLT
- Proactively manage the Director’s diary and priorities
- Coordinate and monitor work plans, projects, and deadlines
- Attend key meetings, track actions, and follow up on deliverables
- Undertake project management duties on specific initiatives
- Prepare briefing materials, reports and background research for meetings
- Assist with document and information management, ensuring version control and accessibility
- Support governance processes, including policy tracking, and compliance documentation
- Work with the Data Protection Officer (DPO) to manage Subject Access Requests (SARs), data breach investigations, and reporting.
- Maintain a central repository of governance documents and ensure accessibility and version control across teams.
- Collaborate with senior leaders to ensure policies and procedures are up-to-date, legally compliant, and aligned with organisational values.
- Act as a professional and approachable point of contact for clients, visitors, and external partners, supporting the front desk function as needed
- Interact directly with the people we support, demonstrating empathy, respect, and a person-centred approach
- Triage enquiries, provide signposting, and facilitate smooth communication between clients and internal teams
- Take on office facilities management and undertake any other duties as reasonably required
About you
- Proven experience working as a Personal Assistant/Executive Assistant at a senior level.
- Proven experience of providing administrative support on several different projects.
- Experience in policy development, governance, or compliance within a regulated environment is highly desirable.
- Highly motivated, organised who can work effectively with minimal supervision, but who also enjoys being in a team environment.
- Excellent planning, prioritisation and time management skills, plus ability to respond effectively to changing workloads and priorities.
- Excellent interpersonal and communication skills
- Problem-solving attitude with high levels of flexibility and ability to work through ambiguity.
- Able to take the initiative and work independently.
Benefits
- This is a full-time role working 40 hours per week, Monday to Friday. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibilities, please do discuss with us.
- £30,000- £35,000 DOE
- Hybrid working
- 28 days' annual leave (inclusive of bank holidays), plus your birthday off
- Pension Scheme
- Comprehensive Health & Wellbeing programme which includes; enhanced sick pay, EAP, dedicated wellbeing days, crisis loan, pet bereavement support, early access to pay and unplanned emergency hospital support
- Blue Light Card - hundreds of discounts at high street retailers
- Learning and Development including free specialist training courses, coaching, apprenticeships and professional qualification support to develop and support career progression
- Cycle to Work Scheme
Joining Maples means more than just a job, it's an opportunity to make a real difference to someone’s life. What sets Maples apart is our commitment to innovation and forward-thinking approaches in mental health support. We actively encourage our staff to contribute their ideas and expertise, ensuring that you can shape the future of our service within mental health care provision.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Work Location: In person
Reference ID: EAGO11082025
