Purpose of the Role
As a Team Leader within the Environmental Services department, you will ensure exemplary standards of cleaning, waste and customer services are provided. Team building and staff morale will be a priority and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceed expectations. You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast-paced changing environment.
Key Responsibilities
- To comply with all the health and safety procedures for the department- COSHH, SSOW, Risk Assessments, SOPs, TBT and PPE.
- To communicate and liaise with senior management and colleagues to ensure a smooth running of the department
- To service, clean and maintain all relevant areas, ensuring that the safety and cleanliness is of the highest standard
- To report any maintenance defects relating to the building and its fixtures and fittings
- To operate machinery in accordance with operating manual and training
- To be flexible and willing to change shifts for business needs
- Waste; sorting into appropriate waste streams and too assist in bin room when required
- To attend meetings and training provided by the trainer on all operational subjects
- Have pride in your own appearance and the centre. You must be aware of your own responsibilities and adhere to company policies and procedures.
- Any other reasonable task requested by a member of the management team
- To support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
- Deliver the rota ensuring correct manning levels are always maintained
- Motivate and monitor the team to achieve the highest possible standards of service delivery
- Maintain standards of performance, discipline, and welfare for the team in accordance with company policies
- To support the manager in development and training of staff
- Management of the cleaning equipment, consumables and materials including stock control
- Daily monitoring of cleaning standards throughout external areas ensuring team proactively respond to all tasks as required
- To ensure all work is carried out in a safe manner and in accordance with the relevant H&S regulations
- Undertake any other reasonable duties as required to meet the needs of the business
- To ensure that records are held and updated as required
- Ensure periodic cleaning tasks are carried out accordingly to the schedule
- To take a proactive approach to continuous improvement and innovation in all aspects of the job
- To ensure appropriate equipment is available for the cleaning team to carry out their role
- Ensure periodic cleaning tasks are carried out accordingly to the schedule
- To take a proactive approach to continuous improvement and innovation in all aspects of the job
- Support role in operational HR responsibilities to retain and develop the shift team
- To deliver excellent communication and motivation for all direct reports
- Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements
- Assist with toolbox talks and complete as per company policy
- To assist with the identification of training needs and ensure accurate site records are always maintained.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
- Successful track records of delivering cleaning and waste
- Proven record of team leadership
- Demonstrable IT skills/computer literate inc Microsoft Office, Excel and Word
- Experience in the provision of cleaning services in a busy environment visited by members of the public.
- Able to demonstrate a good level of customer service.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Well presented.
- Good interpersonal and communication skills.
- Able to work in both/internal and external environments.
- Willingness to partake in further on-site training.
Desirable
- Basic Knowledge of H&S legislation.
- IOSH
- First Aid
- Body fluids trained
Competencies:
- Experience within teams where motivation and development have been key drivers
- Excellent written and verbal communication skills
- Excellent leadership and motivational skills
- Capability to work unsupervised and take responsibility
- Ability to create and analyse management information, including financial, performance, quality, activity and trends)
- Experience of cleaning within the retail environment
- Working knowledge of cleaning equipment/machines
- Must have a flexible hands on attitude
- Flexible attitude towards shifts patterns required to meet the needs of the business
- Aptitude to remain clam under pressure
- Ability to communicate across all levels with a sound understanding of diversity in the work place
Working Hours - 32.66hrs
Salary - £26,257.00, £15.46/hr
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Please see our Benefits Booklet for more information.
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