Employability Team Leader
Salary: £32,000 per annum
Location: Birmingham
The Team Leader is a transformative role responsible for driving performance and results from a team of Employment Advisors. The Team Leader will support the In-Work support and Rapid Response teams to achieve individual and team targets, whilst providing ongoing practical support through observations, caseload reviews and discussions of complex cases. They will conduct performance reviews and observations to assess competence in line with Ingeus' Performance Excellence Programme.
What you will be doing?
- Direct Line Management of the team
- Mentoring, training & developing the team to perform their roles effectively
- Regular observations and caseload reviews
- Supporting successful project delivery by maintaining operational excellence, achieving KPIs, managing the day-to-day quality of provision & managing performance
To be successful you will require;
- Previous Team Management / Lead experience is essential
- Experience of overseeing performance, mentoring & supporting colleagues, ensuring KPIs are met
- Stakeholder Management; Ability to effectively network & build relationships internally & externally
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
- 25 days annual leave plus bank holidays with the opportunity to salary trade extra
- EAP Support programme available 24/7 with access to 6 x counselling sessions
- Private Medical Insurance / Life assurance
- Up to two days each year dedicated to Community Giving (Volunteering)
- Eyecare vouchers with help to purchase new glasses
- Online discount shopping via Perks at Work
- Cycle to Work scheme
- Travel Season ticket loan
- Long Service Awards
- Access to Salary Finance; financial education and advice
- The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
About Ingeus
Ingeus governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. We improve opportunities and help create strong societies where people have the independence, knowledge, and know-how to thrive. We’re purpose-led, passionate and proud to work with customers and communities to drive social change.
At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.
We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at [email protected]
Please note, if we receive a high volume of applications, the role may be closed early.
