Contract Type: Permanent
Salary: Grade D. SCP 7 £25,584 - SCP 10 £26,835
Hours Per Week: 36 hours
Working Pattern: Flexible Rotas between 7am and 10pm, with the option of night shift when required
Base Location: Dukinfield Town Hall, King Street, Dukinfield, SK16 4LA
Assessment Date: To be arranged
The Role
An opportunity has arisen to join the Community Response Service within Adult Services as an Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and can react calmly to emergency situations, to work within this team.
The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning the Council’s first response to incidents and emergencies and in cases supplying and monitoring numerous Telehealthcare devices.
About You
You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.
You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users.
We can offer you a varied rewarding and interesting career working as part of a supportive team.
About Us
Message from Stephanie Butterworth, Director of Adults Services at Tameside Council.
‘’ I’ve worked here for many years now and I’m proud of the work that we do together, ensuring people in our borough are living a good life.
‘‘Our vision is one which sees people living well in the place they call home, where they are supported to be a part of their local communities to live long, healthy and fulfilled lives.
‘’One way I regularly connect and listen to our workforce is through my monthly staff drop-in with our Principal Social Worker. This is an opportunity to create dedicated time for staff to share ideas, team updates and network across our services. It’s amazing to hear during sessions that they really value being part of Team Tameside and the opportunities that we bring, so we can make sure that they are part of delivering our ambition for the people we support.
‘’Working in Adult Social Care is a rewarding and fulfilling career choice, where you can really make a difference to people’s lives every day. We will support you to develop and fulfil your potential and create space for you to reflect and grow. We are dedicated to breaking barriers, so our workforce is rich with experience and understanding, always building and championing social justice, equity, diversity and inclusion.
People are always at the heart of everything we do, if our vision sounds like something you want to be part of, we offer a warm welcome to join us here at Team Tameside. ‘’
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here
We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.
For further information about this role please contact Andrew Lawlor or Susan Laurent on 342 5100
Reference Number: 000982
