EMEA Vibe Lead (Workplace Experience)

Company Description

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture, and a remarkable growth trajectory – we’re out to change the world, one design at a time.

The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney, Australia, London is our HQ for Europe, with all kinds of teams based here, plus event spaces to gather our team and communities. You'll experience a warm welcome from our Vibe team at front of house, amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.

About the Vibe Team

As part of the People SuperGroup, the Vibe team’s mission is to “Create environments that cultivate Canva's culture and inspire us all to do the best work of our lives.” This includes everything from planning future spaces, keeping our existing space functioning efficiently, producing engaging activations and events, to preparing healthy meals. The Vibe team plays a key role in creating and maintaining the type of workplace that we all love, where every single person has opportunities to grow and develop their skills and is able to do their best work and make an impact, every day.

As Canva grows, The Vibe Team is scaling its operations to adapt to the ever-changing needs and complexities of the company, to take on new responsibilities and to contribute in strategic and meaningful ways. Currently, the Vibe team oversees several functions including Workplace Experience, Facilities and Construction, Food and Beverage, Health and Wellbeing programming, Events and Engagement.

This role leads our EMEA Vibies, and is a part of the global Vibe Leadership team. Our EMEA Vibe team specifically looks after the experience of our Canvanauts across our campuses in London, Nottingham, Vienna, and Prague. Vibe is responsible for office set up, maintenance and operations, events & activations, and all sorts of community engagement and activations. This role will collaborate with Global Vibe Leadership to establish cultural strategic direction for the region and implement cultural programs to bring that strategy to life.

Job Description

About the Role

You will be an ambassador of Canva’s values and embody Vibe’s mission: to “Build a workplace that cultivates Canva's culture and inspires us all to do the best work of our lives.” You'll be responsible for leading Vibe across EMEA and setting up and overseeing the related facilities and Vibe programming. The role spans Real Estate, Facilities and Construction, Office Operations, Hospitality, Workplace Experience, Events, and a touch of Sustainability. Many of the touch points that bring our culture to life are the responsibility of Vibe, and in turn, you will be a significant influence and ambassador of Canva’s culture.

A part of this role's mission is to bring together all ongoing projects of Vibe and drive them to unilateral success by coordinating and communicating between key stakeholders and project owners. Working closely with different teams, you will be the organiser and the driver of projects, events, and other fundamental administrative requirements in your location.

The person in this role will also help shape the future of Vibe globally, and have the opportunity to raise the bar for Vibe to provide even more value to Canva. This role will have the responsibility to further Vibe's mission and Create environments that cultivate Canva's culture and inspire us all to do the best work of our lives.

Some key goals of the EMEA Vibe Lead:

1. Establish a Vibe engagement strategy for EMEA in partnership with local leadership and drive programming and initiatives identified in that strategy to increase engagement, office attendance and broader cultural outcomes across the region.
2. Establish world-class Workplace Experience programming and streamline operations for all campuses in the EMEA region

You'll be responsible for supporting and guiding a Vibe team in EMEA and launching all the services Vibe are famous for around the world while curating a local Vibe that is unique and special to the team in their locations. This role will have a mission to make the Canva experience magical, inspiring, and create the best place to work in EMEA. This Canva site will be a huge contributing force to Canva’s growth and success.

What You'll Do (Responsibilities)

Using your experience with program management, facilities management, workplace experience, coaching, communications, and relationship building, you'll work cross-functionally with teams and working groups to build foundational support for our team with a global mindset.

Engagement & Culture

• Expand on existing and develop new cultural programs and policies that drive engagement in our employees and guests through hospitality, events, and workplace experience.
• Provide fun, informative, and clear communications with the EMEA team, as well as input into our monthly Canvazine (magazine).
• Deliver stakeholder reporting on EMEA Vibe Team and representing Vibe on the EMEA stage.
• Champion team celebrations within our team with a focus on EMEA. This means you will rally teams and ensure that they celebrate their milestones, no matter how big or small.
• Build relationships with stakeholders to best understand their respective businesses and use knowledge gleaned to enhance the employee experience.
• Build a strategy for EMEA cultural engagement in collaboration with broader EMEA leadership and implement actions and programs aligned with that strategy.

Global-Local Collaboration

• Participate in Global Vibe working teams to ensure EMEA perspectives are incorporated into global standards.
• Build strong standards of communication across distributed teams.
• Implement global standards with appropriate regional adaptations.
• Share EMEA best practices with other Global Vibe Team through knowledge-sharing mechanisms.
• Collaborate on global goals spearheaded by the Vibe Team.

Office Vibe & Events

• Ensure events and social activations at our EMEA campuses are globally aligned and loved locally.
• Build a team culture of data driven decision making for events, activations, real estate, engagement programming and more.
• Manage and assist with bump in and out for all major events like Canva Create, Droptober, End of Year Party and other major experiences for EMEA offices.
• Ensure an engaging and informative onboarding experience for EMEA newbies i.e., Office Newbie Tour and other Vibe touch points.
• Ensure office and hub interiors and design of spaces are recognisably Canva and uniquely local.
• Ensure our EMEA team is engaged and informed with effective Vibe communications.
• Ensure our Communal Table food program is well represented in EMEA and a pillar of our culture.
• Oversee EMEA budget for all Vibe programs, events, and real estate.

Work Health and Safety

• Oversee the implementation of all WHS from the Facilities Officer which covers:
  • Ensure compliance with WHS policies
  • Maintenance of first aid protocols
  • Ensure fire safety and compliance of the offices and hubs
  • Coordinate with contractors and schedule regular maintenance checks
  • First Aid and Emergency Management training
  • Injury and incident reporting
• Liaise with Head of Security to develop Security plan for EMEA offices and hubs.

Guest Services

• Ensure the experience of guests, community, and friends of Canva are safe, special, and reflective of our culture and values.

Office Facilities

• Regularly assess workplace readiness and operations ensuring that Canva standards are maintained while incorporating appropriate aspects of local culture.
• Own EMEA facilities processes and procedures to global standards
• Own Real Estate efficiency goals and ROI on our capital investments in the EMEA region.
• Make strong and clear recommendations on the real estate roadmap and real estate strategy in the region.
• Own subtenant relationships and subtenant stack-plans to ensure smooth and consistent tenancy.
• Own facilities contracting, vendor management and compliance across the EMEA region.

Team Management & Coaching

• You will directly lead the EMEA Vibe team (coaching 4 directly in a team of 8), setting goals, providing regular feedback in 1:1's, and nurturing growth and performance across locations.
• Be a pillar of support to Vibe roles based in London and our EMEA Hubs.
• Lift the skills and expertise of those around you by identifying gaps and helping them to improve.
• Proactively help others to address issues and work effectively with diverse groups of people.
• Ask powerful questions to help others unlock performance.
• Inspire the team and lead by example.
• Own operations and administration of the Vibe Team and proactively look for ways to improve how we work and to help manage team communications and change.
• Ensure the EMEA campuses are meeting budget targets and we are driving cost optimisations where needed.