This is a part time role working Sundays from 11am to 4:30pm.
About Edinburgh Furniture Initiative:
Edinburgh Furniture Initiative is an established second-hand furniture store. Located in the centre of Edinburgh, EFI is one of Scotland’s largest re-use social enterprises.
Operating as part of Four Square, a homeless charity, EFI provides an independent income stream for Four Square and operates with three main aims:
- to provide low-cost, high-quality furniture to people on low incomes.
- to provide employment and training opportunities for people who have been homeless or who are at risk of homelessness; and
- to promote the re-use economy and prevent usable goods going into landfill
This role is about customer service and sales. You’ll be the public face of the shop and be responsible for all shop sales activities and duties, from greeting customers, answering questions, offering customer assistance, suggesting items, providing product information, and guiding the customer through the purchasing process.
Duties and responsibilities (this list is not exhaustive and other tasks may be required):
- Process payments by totalling purchases; processing cash, debit, or credit cards;
- Keep the shop looking presentable: adjusting displays; rearranging room sets;
- Answer phone calls from the public and be prepared to provide answers and information about our charity and the services we provide.
- Welcome customers into the store;
- Initiate conversation with customers who are browsing.
- Support customers and provide information on what our charity is all about and where their money goes;
- Communicate with warehouse colleagues about stock that needs replenished and which items are sold; and those that need to be organised for delivery and collection;
- Check donations at the shop door and record them for gift aid purposes and revolve accreditation;
- Understand and be curious about the products we sell;
- Support customers to measure and choose items;
- Always aim to upsell to all customers.
- Organise deliveries of customer purchases;
- Keep shop floor clean and tidy at all times;
- Put out smaller items for sale from our stock room, ensuring they are clean and priced and displayed well;
- Dust and clean the furniture out for sale;
- Check that all product on the shop floor have labels with price, arrival date, Gift Aid label and Revolve code visible;
- Ensure the till area is always clean and tidy.
The behaviours we expect, is someone who is able to :
- Build positive relationships and thrive within a team environment.
- Communicate clearly and positively with colleagues.
- Be outgoing with a positive attitude.
- Be friendly, helpful, and professional with customers.
- At all times act with Integrity, Excellence, Dignity and Support
- Assist and support volunteers and people on work placement.
- Be flexible to the needs of the organisation.
- Be enthusiastic and passionate when talking about our charity.
- Function effectively working under pressure, remaining calm, focused, and driven at all times.
- Be comfortable with basic till systems and IT.
- Recognise and offer colleagues support where required.
Job Type: Part-time
Pay: £12.60 per hour
Expected hours: 5.5 per week
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
Application deadline: 03/09/2025
