To deliver market leading drainage reports and estimating service meeting all client service level agreements.
To ensure reports conform to client’s policies and standards and building regulations.
To ensure Clients and other Operational Teams can understand the current status of each claim, by ensuring that our reports are clear and concise
Key Responsibilities:
Take information from site investigation and construct a repair method and costings.
Apply principles of insurance to ensure policy principles are upheld. Ensure reports comply with industry and client standards. Reports are to be set out in a common sense manner and designed to be interpreted by a non-professional in the industry.
Drainage reports to be written in accordance with the Drainage repair book.
Instruct repair methods which use the latest technology and minimise disruption to the customer
Making calls to customers who are not covered under their insurance. Explaining the reasons why and offering our services privately
Liaise with Drainage surveyors, site agents, project managers, area managers.
Determine if damage to drain/water pipe is covered under the policy
Ensure daily allocation of reports is completed.
Internal
Role holder plans activities and projects and seeks input from others, shares detailed reports and plans with other as required
Competencies:
Managing customer relationships to deliver excellent customer service - Level 3
Delivering business results - Level 3
Leading others and helping them to learn - Level 3
Team working - Level 3
Problem solving, influencing and making decisions - Level 3
Making change work - Level 3
Using information effectively - Level 3
Developing the strategy - Level 3
Skills:
2-3 years previous experience of writing drainage reports
Interpersonal skills
Customer service
Attention to detail
Computer literate using all Microsoft Office applications but especially Word and Excel, including working with AutoShapes, macros, etc.
Some previous experience of CAD or similar drawing tools would be a bonus as the role includes preparing simple site drawings.
Experience of using AutoCAD.
Comprehensive knowledge of UK building regulations.
Knowledge of Environment agencies regulations in regards to off mains drainage
Organisational skills
Team Player
Technical background within the industry
Analytical, problem solving skills
Able to work in a busy and often pressurised environment
Negotiation Skills
Ability to adapt to changing workplace
Able to use initiative
Managing client, contractor, customer relationships
National Sewage OS20X or OS19X if possible
Role holder to work closely with other members of the Underground services management team to achieve corporate and UK goals.
External
Role holder interfaces frequently with external parties and works with them to plan, develop or discuss activities and projects, i.e. new business implementation.
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Location:
- Birmingham B46 1HT (required)
Work Location: In person
Reference ID: Drainage Report writer
