We have a fantastic opportunity to join Sovereign Network Group as a disrepair admin officer within our Property Services – London and Herts Team on a permanent basis.. You'll be based from our office in either Wembley – London or Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.
It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
We are seeking a detail-oriented and proactive disrepair admin officer who will be responsible for the administrational management of live Legal Disrepair cases, as well as Environmental Health cases or those considered to be of a more complex nature. Assisting with the management of the contracts to successfully deliver high quality VFM services to the organisation's residents and drive through service improvement measures identified in root cause analysis of the service failures being managed.
Responsibilities include:
- Legal Compliance
Ensure all actions comply with relevant housing legislation, including the Landlord and Tenant Act 1985, Homes (Fitness for Human Habitation) Act 2018, and Pre-Action Protocol for Housing Disrepair Cases. Support compliance with internal policies and regulatory standards (e.g. Regulator of Social Housing).
- Liaison with Stakeholders
Act as the key point of contact between legal teams, surveyors, repairs operatives, external solicitors, and residents. Coordinate with internal departments such as Neighbourhood, Legal Services and Customer Services.
- Invoice Management
Making payments using our internal invoice system to contractors, surveyors and external legal representatives in a timely and efficient manner.
- Customer Communication
Maintain professional and empathetic communication with residents throughout the disrepair process. Provide clear updates, manage expectations, and handle complaints effectively.
- Team Inbox Administration
Overseeing the internal disrepair inbox, responding to emails and organising the management of diaries
- Repair Coordination
Work with the Disrepair Officers to schedule and monitor repair works within agreed timescales. Track completion of works to ensure satisfaction of legal obligations and settlement terms.
What we need from you
- Inbox Management within a repairs service
- Proven experience managing a high-volume workload.
- Strong understanding of the Pre-Action Protocol for Housing Disrepair, including timelines, documentation, and procedural requirements, and Knowledge of Housing Legislation.
- Coordinating repair works & appointments related to damp, mould, structural damage, leaks, or other habitability issues.
- Experience collaborating with internal departments (e.g., asset management), surveyors, contractors, legal representatives, and external solicitors.
- Experience dealing with vulnerable residents, handling complaints, and resolving issues in a sensitive, empathetic, and professional manner.
- Preparing and reviewing legal documentation such as disrepair schedules, letters of claim, repair histories, and photographic evidence.
- Proficient in maintaining case files and generating reports for management.
- Strong experience using housing management software (e.g., Northgate, CRM etc).
- Proficient in Microsoft Office (Word, Excel, Outlook) and digital case tracking tools.
Your Benefits
We have some great benefits at SNG, including:
- £450 yearly flexible benefit pot to use against benefits of your choice
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
