Department Store Representative, Fenwick

Company Description: (MALIN+GOETZ) is a fast-growing, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 23 flagship apothecaries in NYC, LA, London, and Hong Kong; along with an expanding presence online through www.malinandgoetz.com. Additionally, the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford, and Sephora; and amenity partners that include 5* hotels, spas and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work.

Position Description

(MALIN+GOETZ) is looking for a dynamic Department Store Representative that is focused, motivated and assertive to join our team as selling support. Ideal candidates are interested to grow with us into energetic representatives who are passionate about people, skincare and (MALIN+GOETZ). This position will maximise sales goals, training, education, merchandising and new opportunities for long term advancement.

Our Department Store Representatives possess a sincere understanding and appreciation of the (MALIN+GOETZ) culture, strengths and mission to build relationships and grow our business. You must be an independent, self-starter, dynamic, persuasive and articulate while focused on sales goals and results within our company parameters.

Position Requirements

Sales

• Responsible for the day-to-day sales performance of the stores, the representative will proactively strive to reach the company sales goals and targets.
• The representative should have full awareness of store performance by tracking daily, weekly and monthly goals as well as personal KPIs including average spend and sign up rate.
• Operating the Till System with speed and accuracy.
• Keeping abreast of the latest company launches and promotions/offers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.

Customer Service

• Responding to the questions of customers by recommending an appropriate routine or product to meet their needs according to company product information and guidance.
• Effectively sampling the customer with other products to further build their regimen.
• Excellent organisational, communication and customer service skills.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
• Providing engaging product demonstrations and consultations for both skincare products and fragrance.
• Proactively builds a personal network of clients, fostering loyalty and building their personal regimen. Regularly maintaining communication with these clients through email and phone prospection.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Productively schedule time and organise priorities.

Store Maintenance + Procedures

• Flexible with scheduling and available to work retail hours.
• Processing Sales and Transactions, operating the Till System with speed and accuracy.
• Adhering to company policies including returns, banking, inventory and reporting.
• Maintaining an exemplary standard of cleanliness and merchandising within the store environment.
• Following company guidelines for product display and merchandising.
• Following company guidelines for personal grooming and dress.
• Proactively establish and maintain relationships with support depts. and external agencies.

Experience + Skills:

• Flexible with scheduling and available to work retail hours.
• Excellent organisational, communication and customer service skills.
• Self-motivated, independent and directed to assigned sales goals.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities and accounts.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.
• Productively schedule time and organise priorities.
• Retail sales experience is helpful but not required.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

(MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.