About Graphite
We’re a dedicated Health and Pharma digital experience agency, collaborating with organisations around the world to create digital solutions that are truly aligned to their audience needs. Our services fall under three core pillars: strategy, user research and design.
In joining Graphite, you’ll become part of a creative and diverse team that genuinely cares — about our people, our customers, and the patients and healthcare practitioners that are impacted by the work that we do.
Through collaborative working and a commitment to continuously improving and developing our people and processes, we are able to make a measurable difference to people’s health and wellbeing through creating exceptional digital experiences.
We’re headquartered in Brighton, with our team working hybrid and remotely across the UK. Ad-hoc travel to London or Brighton will be required. Plus, to the US to support growth in that market.
The role
This is a new role at Graphite working into the Head of Delivery (currently on maternity leave so working temporarily into the Customer Experience Director).
We are looking for someone with solid experience in agency-wide resource management and delivery to oversee a portfolio of our health and pharma clients. You will manage and support a team of project managers, ScrumMasters and contractors, providing line management and training to ensure high performance and continued development.
You and your team will work closely with all in-house departments and clients to deliver projects, ensuring high quality outcomes, and timeliness of delivery.
In this senior position, you will work with the Head of Delivery on business growth initiatives and agency efficiency, and bring a growth mindset to aid future scaling with the ability to spot, analyse and resolve problems.
You will be expected to generate around 50% of your time as billable revenue for the department. This will increase as we promote the team and less line reports.
We are growing the Project Management team so recruitment will be part of this role.
Key responsibilities
Resource management
- Pipeline resource planning and agency wide utilisation management in line with targets, ideal operating costs and margin control (working with Head of Delivery & SLT)
- Month end responsibilities - timesheet checking & locking, budget reconciliation
- Contractor set up, management and creating/overseeing Works Appendices (as required)
Project management
- Overseeing projects of varying scale and complexity (across web, app, platform) - from fixed cost projects to retainers, focusing on strategy, research and design
- Roadmapping of retainers (12 months or more)
- Active project management required on key projects, in busy periods and as holiday/sick cover
Line management
- Team line management, mentoring and training
- Managing all personal development plans and objective settings
- Leading with empathy and accountability - communicate with warmth and positivity, fostering a collaborative and high-performing work environment
Cross-functional collaboration
- Work closely with internal teams across business/UX strategy, research and design when proposing digital solutions and collectively creating client roadmaps (along with client service).
- Contributing to SOWs.
- New business support including prospect meeting attendance (where necessary), providing timelines and costings
- Strong relationship with commercial with a good understanding of how to price work at value
Key requirements
- Some experience working with health and pharmaceutical organisations.
- Minimum six years agency experience in project management and core skills including timeline creation, client management, scoping, estimating, risk management
- Understanding of Digital Product, Design Thinking and digital health innovation, and importantly Design Systems and the benefits of a harmonised/cross channel approach.
- Understanding of user-centred design principles and methodologies and web technologies, capabilities and limitations
- Experience in launching digital products or services in regulated markets.
- A good understanding of commercials and financial targets, renewals and budget management
- Scrum and Agile certification and experience
- Working detailed knowledge of Jira and project management tools (e.g. Forecast)
- Experience in line managing teams; training, mentoring and coaching best practice project management.
- Willingness to travel to the Brighton office for key company events and to engage with team members as needed in Brighton and London, and for industry events as agreed.
Skills:
- Excellent client facing communication and presentation, plus diplomacy and negotiation skills, enabling you to have difficult conversations with the client and team with ease.
- Excellent communication and collaboration skills, with the ability to effectively engage with cross-functional teams and stakeholders
- Used to working under pressure and with shifting priorities
- Highly organised and efficient
Nice to have:
- Knowledge of healthcare regulations and standards (e.g. FDA, HIPAA, GDPR).
- Understanding of pharma marketing compliance (e.g. Veeva-approved content, MLR process).
- Working knowledge of technologies used in health (e.g. EHR integration, mobile health, telemedicine).
Benefits
Read our employee experience
introduction to see an overview of our benefits; including:
- Private health insurance with high standards of cover
- Comprehensive private dental plan
- Personal development time and annual training budget
- Regular social meet-ups and events
- 25 days holiday, increasing after 2 years
- Opportunities to give back with dedicated time for community engagement and charitable initiatives to suit your interests — young talent; diversity and inclusion; environment and sustainability; wellness
- Free employee assistance support for personal challenges, whether legal, financial or medical
- Cycle to work scheme
- Pension scheme with employer contributions
Professional and personal growth
We’re committed to professional and personal growth. Through comprehensive onboarding, ongoing training and knowledge sharing across teams, we support continuous development. We set personalised annual objectives (aligned with the agency’s vision/goals and upskilling); with check-ins at regular intervals to ensure progress. This approach helps to build new skills and confidence as our team grow in their careers.
- Group training with external industry experts to deepen our expertise and maintain our specialism in health and pharma
- Graphite Learns - all agency knowledge sharing presented by different team members
- Coassemble internal platform for ongoing training
Application
If you are passionate about helping to transform healthcare experiences and drive positive impact, we invite you to join our team at Graphite. Apply now to be part of our exciting journey to shape the future of healthcare technology!
Applications are via our online application system and include a covering letter along with your CV.
At Graphite we are committed to building a truly inclusive and diverse workplace where there are equal opportunities for everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance as protected by applicable law.
If you are interested in this role but don’t meet every requirement or your skills don’t perfectly align, we’d encourage you to apply anyway and tell us why you are the best candidate. We are always open to meeting new great people who we can learn from, we seek and welcome diversity of experience, knowledge and perspectives and all that it brings to our teams.
If you have a disability or need that requires accommodation at any point in the application or interview process, please let us know.
