Are you passionate about delivering exceptional customer care? Do you have a keen eye for detail and enjoy tackling challenges head-on? If so, we have an opportunity for you to join our dynamic Aftercare team as a Defects Officer. The role is varied and involves engaging with our customers, including homeowners and tenants in our new build properties, as well as collaborating with contractors, consultants, and other stakeholders. As part of our Aftercare Team, you'll work closely with Development Delivery, Design & Quality teams, and other internal contacts at Paradigm.
You will be the primary point of contact for customer enquiries regarding outstanding defects. Your exceptional organisational skills and self-motivation will be instrumental in swiftly and efficiently resolving issues, ensuring prompt solutions and proactive communication with our customers. Your ability to keep customers well-informed and maintain regular updates with key contacts will showcase your commitment to delivering outstanding service.
To excel in this role, you'll need excellent IT skills and an ability to adapt to new systems.
If you have a team-oriented approach and a strong work ethic, along with a genuine passion for delivering exceptional customer care, this role is perfect for you. Join us, and not only will you utilise your customer service expertise and communication skills but also gain valuable insights into the housing and property sector, whilst making a real impact in our customers' lives.
About us
We are a values’ driven, ambitious organisation. We’re Best Companies 2 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas, up to 3 paid volunteering days as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.
Hours of work are: 37 p/w Monday to Thursday 9-5.30pm and Friday 9-5pm with some flexibility over start and finish times.
Further information: For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email [email protected] and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.
Thank you for your interest in Paradigm Housing Group thus far.
We are Paradigm Housing Group.
We manage more than 15,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
Email: [email protected]
