We are recruiting for a part-time Dedicated Cover Receptionist to join our Rapport team to cover predominantly our office in Reading for our prestigious client who is one of the big four accountancy firms in the world. You will play a crucial role in the front-line support for operational absences, such as annual holidays, training days, sickness, and temporary vacancies.
The Guest Services Ambassador is a “hands on” and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. The role will specialise in the external client experience, from the ground floor to the meeting room. It will require a certain degree of hospitality experience, as the ambassadors are in charge of supporting the on site staff cafe, ordering food and beverage for meetings and events as well as looking after the on site stock.
Type of contract: Part-time, Permanent
Hours: 20 per week (Monday-Friday, from 8 AM to 12 PM)
Overtime may be required to cover holidays, sickness, training, and other absence. This role will involve working from different offices depending on the needs of the business, however the base site will be Reading. Areas covered nationally are: Cambridge, Bristol, Cardiff.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Covering Guest Services Ambassadors across the contract
- Providing excellent service to clients and guests alike, ensuring duties are carried out to the highest of standards
- Managing the client reception and providing office support throughout the business
- Overseeing the on-site café, ensuring all stock is ordered, displayed, and replenished; including light cleaning duties
- Building rapport within the business
- Managing any client bookings, hospitality requests, back of house duties such as printing, scanning
- Vending machine management and coffee machine management, including cleaning of machines and replenishment
- Setting up meeting room, servicing and clearing down of all working breakfast, working lunches, events and fine dining
- Stock taking procedures
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a high degree of flexibility and be willing to jump in and help whenever necessary
- Previous experience in hospitality and customer service is desired
- Be an up-beat team player with integrity and a can-do attitude
- Have previous customer service experience
- Demonstrate ability to take full ownership
- Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
