Job Description
Job Title: Database Officer
Reporting to: Head of Fundraising / Director of Fundraising & Marketing
Location: Salisbury / Head Office
Hours: 35 hours per week, with some flexibility
Salary: £28K - £30K
Job Purpose
The Database Officer will play a key role in ensuring the effective management, accuracy, and development of the hospice’s supporter database (CRM). This role underpins the fundraising and communications strategy by providing high-quality data management, insightful reporting, and supporter care processes that enable the charity to engage supporters effectively, grow income, and deliver exceptional experiences.
Key Responsibilities
Database Management & Integrity
- Maintain, update, and oversee the day-to-day running of the charity’s CRM system, ensuring supporter records are accurate, complete, and up to date.
- Implement data entry standards and oversee quality control, supporting colleagues and volunteers in best practice use of the system.
- Ensure compliance with GDPR and data protection legislation, as well as the charity’s privacy policy.
- Work with external suppliers (e.g. CRM providers) to resolve technical issues and ensure the database continues to meet organisational needs.
Data Analysis & Reporting
- Produce regular and ad hoc reports for fundraising, finance, and communications teams, including campaign performance, income monitoring, and donor demographics.
- Develop data insights to support strategy development, supporter segmentation, and audience targeting.
- Provide analysis to improve supporter journeys, maximise donor retention, and identify opportunities for growth.
Fundraising & Supporter Engagement Support
- Process income from a variety of sources (including individual giving, events, Lottery, community, and corporate fundraising) with accuracy and efficiency.
- Support Gift Aid claims, direct debits, and regular giving administration.
- Work with fundraising and marketing colleagues to provide targeted data selections for appeals, campaigns, and events.
- Assist in the development of supporter journeys by ensuring data supports personalised and meaningful engagement.
Collaboration & Team Support
- Provide database training and support for colleagues and volunteers, ensuring effective use of the CRM.
- Work closely with fundraising, finance, and communications teams to ensure processes are integrated and efficient.
- Provide administrative cover for the team during periods of holiday or absence.
- Support the wider fundraising team at key hospice events and initiatives, as required.
Person Specification
Essential
- Experience using and managing CRM databases, ideally within the charity or not-for-profit sector.
- Strong IT skills, including proficiency in Microsoft Excel and data analysis tools.
- Excellent attention to detail with a methodical and accurate approach to work.
- Ability to manage multiple priorities, meet deadlines, and work independently.
- Knowledge of GDPR and data protection best practice.
- Strong communication and interpersonal skills, with the ability to train and support colleagues.
Desirable
- Experience of using charity’s CRM system e.g. Beacon / Raiser’s Edge / Donorflex].
- Understanding of fundraising processes and income streams.
- Experience in producing financial reconciliations or Gift Aid submissions.
We warmly welcome applications from people of all backgrounds and lived experiences. We are committed to equality, diversity, and inclusion, and we encourage applications from underrepresented groups.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free flu jabs
- Sick pay
- Store discount
Experience:
- Database administration: 2 years (preferred)
Work Location: In person
Application deadline: 19/09/2025
Reference ID: Database Officer
