About The Role
We have a fantastic opportunity for a reliable, analytical individual to join us in our friendly Data Access team as a Data Protection Administrator.
Within this varied role, you’ll combine your excellent customer service skills with coordinating, investigating, and accurately responding to Data Subject Access Requests (DSARs) and other GDPR-related requests and enquiries, in line with policies and UK regulations.
You’ll navigate conflicting priorities effectively and maintain the highest degree of confidentiality and professionalism.
This role is offered on a fixed-term basis of 12 months.
While we can offer some flexibility, this is mainly an office-based role, in which you’d be working from our Bournemouth office.
Key Responsibilities
Within this varied role, you’ll combine your excellent customer service skills with coordinating, investigating, and accurately responding to Data Subject Access Requests (DSARs) and other GDPR-related requests and enquiries, in line with policies and UK regulations.
You’ll navigate conflicting priorities effectively and maintain the highest degree of confidentiality and professionalism.
This role is offered on a fixed-term basis of 12 months.
While we can offer some flexibility, this is mainly an office-based role, in which you’d be working from our Bournemouth office.
Key Responsibilities
- Managing a caseload of DSAR and GDPR requests, in accordance with business policies.
- Contacting data subjects by phone, letter, or email to clarify requests and manage expectations.
- Liaising with relevant business areas to advise on information/actions required.
- Redacting data in line with data protection rules and regulations.
- Understanding and applying appropriate exemptions where applicable and confirming any exemptions clearly within customer correspondence.
- Identifying and escalating any concerns or breaches to the Data Protection Office.
- Ensuring data requests are transported securely, negating the risk of breaches through interaction with Information Security and DPGO.
- Assisting in managing and sorting/redirecting incoming post and dealing with emails from Outlook mailboxes.
- Supporting and guiding colleagues in other business areas on DSAR recognition, handling and regulations.
- Supporting the Data Protection Office when required with MI and other information.
- Building strong working relationships with internal stakeholders (Customer Experience, Sales Distribution, Product etc.)
About You
Our ideal candidate will…
Our ideal candidate will…
- Have some technical knowledge of the UK GDPR legislation and the Data Protection Act 2018 or have experience of working within a role where GDPR was a high priority (desirable).
- Possess an understanding of the DSAR process to ensure a smooth customer experience (desirable).
- Be able to handle sensitive, confidential information in line with the Data Protection Act and ICO guidelines.
- Consistently demonstrate excellent attention to detail and accurate data entry skills.
- Be a conscientious, trustworthy individual who can be trusted to do the right thing for the business and our customers.
- Possess excellent communication skills, both written and verbal.
- Be able to recognise vulnerable customers and ensure they are assisted appropriately.
- Comfortably work independently without continuous supervision, while also being a proactive and supportive team member.
- Demonstrate a good working knowledge of computer programmes such as Microsoft Outlook, Excel, Word and Adobe.
- Be able to deliver the results of your findings in a clear, concise manner, and be able to discuss the reasons behind each decision.
- Have prior experience processing DSARs (desirable but not essential).
- Have prior experience of using Respond and/or Dropbox (desirable but not essential).
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.
Rewards & Benefits
This role is a Band A in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days' holiday – increasing after two years of service to 28 days.
- The opportunity to buy or sell up to five days of holiday.
- An annual bonus scheme based on company and personal performance.
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance.
- Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements).
- Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover).
- Group Income Protection, if you enrol into the pension scheme and reach 5 years of service.
- Employee Assistance Programme (EAP) service for support when you need it.
- Virtual GP service.
- Shared parental leave.
- Up to 20% discount on our life products for you and your immediate family.
If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.
About Us
Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
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