Job Type:
Permanent
Build a brilliant future with Hiscox
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
The role
The role sits within the Specialty Claims team and is part of the wider Claims function who are based in London, Colchester, York and Glasgow. You will be working with colleagues in these locations on a daily basis. The team are open and collaborative, highly customer focused and dedicated individuals, who all strive to deliver the very best service and go the extra mile. The claims service is at the heart of the business.
This role will give you the opportunity to handle a large portfolio of cyber claims. You will be helping policyholders who are the victims of cyber attacks, have lost data or being threatened with action by the claimants and regulators. This job is always varied and never becomes routine or dull - you don’t know what each day will bring as new claims arise every day.
What you’ll be doing
- Investigation and management of cyber claims from first notification to conclusion, including recovery actions.
- Leading cyber breach response cases and working closely with panel solicitors and cyber forensic experts.
- Selection, instruction and active management of experts including IT forensics, cyber security consultants, lawyers, PR consultants and other third party experts.
- Liaising and negotiating by telephone and in person with clients, brokers, claimants and their representatives.
- Developing strong commercial relationships with clients and brokers alike. Demonstrating keen focus on the customer – regular communication with customers and brokers
- Proactively managing a large claims portfolio.
- Working closely with underwriters to win and retain business and to develop Hiscox’s insurance products.
- Outside of pure claims handling you will be expected to assist in the continuous improvement of our Claims operation in line with our Claims 2020 strategy – by identifying areas of opportunity and helping create solutions.
Our must haves
- A keen interest in cyber.
- Ability to use own initiative.
- Confident in taking decisions and managing responsibility and priorities within levels of authority.
- Comfortable handling a large caseload and enjoys a challenge.
- Excellent communication and people skills.
- Drive, ambition and a willingness to learn.
- Ability to identify opportunities to improve service or processes.
- Excellent organisational skills.
- Thrive on responsibility.
- Proactive with an inquisitive mind and team spirited.
Our nice to haves
- Previous experience as a solicitor, legal executive or paralegal advantageous.
- Previous experience of cyber claims and GDPR.
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.
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Work with amazing people and be part of a unique culture
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