At Bathshack, we’re passionate about delivering exceptional service and ensuring our customers have the best possible experience. We’re on the lookout for a proactive and customer-focused Customer Support Executive to join our growing team at our Antrim office. If you have a passion for customer service and problem-solving, this is the role for you!
What’s the role all about?
As our Customer Support Executive, you’ll:
- Deliver outstanding customer experience – providing expert advice and assistance via email, live chat, calls, and social media.
- Resolve customer complaints efficiently – ensuring timely and effective solutions to maintain high satisfaction levels.
- Support the dispatch team – making outbound calls to customers and coordinating with the delivery schedule.
- Keep customers informed – providing relevant and up-to-date information at every stage of their order.
- Liaise with couriers and internal teams – working closely with dispatch, sales, and purchasing to resolve queries promptly.
- Encourage customer reviews – promoting engagement on Trustpilot and social media.
What do we need from you?
- Previous experience in a customer support, contact centre, or customer-facing role.
- Strong communication and interpersonal skills with a customer-first approach.
- Excellent literacy skills and attention to detail.
- Proficiency in MS Office (Outlook, Excel, Word) and general ICT systems.
- Organised, self-motivated, and able to take ownership of tasks.
- A problem-solving mindset with a commitment to following issues through to resolution.
- A positive and professional team player with high integrity.
Why join Bathshack?
We’re Ireland's largest online bathroom retailer, with showrooms across Ireland and Northern Ireland. Over the past 15 years, Bathshack has grown rapidly, becoming a trusted name in bathrooms. Our commitment to innovation, exceptional customer service, and a personal, friendly touch sets us apart.
Why you’ll love it here:
- £26437 Basic Salary - Opportunities for salary progression through a banding structure
- Your birthday off – Celebrate your day, on us!
- Perks card – Enjoy exclusive discounts on retail, travel, and more.
- Staff discount – Because your bathroom deserves the best too.
- Access to our Employee Assistance Programme for 24/7 wellbeing support.
- Flexible Pension Options – Save for your future with our Salary Sacrifice Pension Scheme, designed to make your contributions more tax-efficient.
- Our Mighty Duck Recognition scheme and learning opportunities through our Bathshack Academy.
- Exciting team dynamic – Work alongside a passionate, innovative team that thrives on collaboration.
What about the hours?
You’ll work Monday to Friday, 9:00 AM – 5:30 PM.
Where will you work?
This role is based at our Antrim office, located in the Junction One area. There may be some hybrid working opportunities available.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the position.
Job Type: Full-time
Pay: From £26,437.00 per year
Benefits:
- Additional leave
- Company events
- Employee discount
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Experience:
- Phone and Web Based Post Sales Customer Service: 1 year (required)
Work Location: In person
Reference ID: 41400
