About Us
With over a decade at the forefront of the electric bike industry, e-Bikeshop is one of the UK’s leading and most trusted independent e-bike retailers – with customers across the country and around the globe.
We’re not your typical bike shop. Based in Farnham, our exclusive appointment-only showroom and workshop offer a VIP experience for our customers. We work only with premium European brands and industry-leading drive systems – so you’ll never have to deal with poor-quality, mass-imported bikes.
The Role
We’re looking for a skilled Customer Support Technician – a qualified or highly experienced bicycle/ebike technician with the technical knowledge to help our customers remotely. While this role is primarily office-based, your hands-on experience means you’ll be ready to:
- Respond to technical queries via phone, email, and live chat.
- Diagnose and resolve faults from a distance.
- Handle warranty claims with efficiency and accuracy.
- Lend a hand in the workshop when needed.
Every day will bring new challenges, from simple fixes to complex troubleshooting – making this a role that’s as varied as it is rewarding.
What We’re Looking For
You’ll need to hit the ground running with strong industry knowledge and top-tier technical skills. Specifically:
- Cytech or equivalent qualification (or proven high-level expertise).
- Solid knowledge of Bosch and Yamaha drive systems (experience with Shimano, Fazua, and Mahle is a big plus).
- Strong written and verbal communication skills.
- Reliability, punctuality, and attention to detail.
Bonus Skills (Not essential, but great to have):
- Ability to diagnose complex electrical faults beyond factory diagnostics.
- Experience with supplier systems like Madison, MBPS, and Accentry.
What We Offer
We’re a small but mighty team who share knowledge, support one another, and fuel ourselves on copious amounts of tea and coffee. You can expect:
- Full training on our systems, plus funded ongoing manufacturer training.
- An inclusive, collaborative environment where your input matters.
- Opportunities to showcase and develop your skills.
- 28 days’ holiday.
- A salary that reflects your skills and experience.
- Unlimited tea and coffee – seriously.
If you’re passionate about e-bikes, thrive on problem-solving, and want to work with a team who loves what they do, we’d love to hear from you.
Apply now and bring your skills to one of the UK’s top e-bike specialists.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Store discount
Work Location: In person
Reference ID: SUPPORTTECH
