Customer Service Export Assistant Job Description
Role Overview:
- Position: Customer Service Assistant (Export)
- Department: Export, Customer Services Office
- Reports to: Logistics Manager
- Key Focus: Delivering excellent customer service.
Key Responsibilities:
- Order Processing:
- Handle customer orders from receipt to dispatch.
- Ensure accurate and timely processing of export documentation.
- Coordinate with internal departments to meet customer requirements.
- Customer Communication:
- Serve as a point of contact for export customers.
- Address customer inquiries and resolve issues promptly.
- Provide regular updates on order status and shipping details.
- Documentation and Compliance:
- Assist in the preparation and verification of export documentation, including invoices, packing lists, and certificates of origin.
- Ensure compliance with international shipping regulations and export laws.
- Maintain accurate records of all export transactions.
- Logistics Coordination:
- Liaise with freight forwarders and shipping agents to arrange transportation.
- Track shipments and ensure timely delivery to customers.
- Resolve any logistical issues that may arise during the shipping process.
- Administrative Support:
· Answering and directing calls
- Assist with general office tasks, including filing, data entry, and report generation.
- Support the Logistics Manager and other team members as needed.
- Participate in team meetings and contribute to process improvements.
Skills and Qualifications:
- Previous experience in customer service or export logistics preferred.
- GCSE in English and math at Grade C/4 or above; additional qualifications in logistics or international trade are a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Ability to handle multiple tasks and resolve issues efficiently.
- Collaborative and able to work well in a team environment.
Additional Information:
- Location: Based in the Customer Services Office.
- Working Hours: Full-time position, Monday to Friday.
- Benefits: Competitive salary, Free Lunches, Sick Pay after 12 months, company pension, potential bonuses and 27 days holiday.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Application deadline: 28/08/2025
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