Hallam Express are one of the UK's leading transport and distribution providers. As a member of The Pallet Network, we are able to offer next day palletised distribution throughout the UK.
We also provide warehousing facilities for our customers.
Our 24-hour control center schedule vehicle movements to meet daily demands working closely with our customers, and their customers in turn. The result is continuous and seamless deliveries.
The Company is very much a hands on, family run business with a passion for delivering the right level of service. That passion, we believe, is the reason for our success and due to our successes, we have a new role opening for Customer Services Assistant.
Working days - Monday to Friday (approx 40 hours per week)
Job purpose and responsibilities:
- Ensure the efficient day to day management of POD information of goods inbound & outbound, Full Loads
- Coordination and distribution of Customer Paperwork.
- To provide an accounts administrative service to the company that allows for its overall efficient and effective operation.
- Assist in the timely production of the Management Information/KPI’s.
- Assist on project costing and maintaining cost records.
Range of duties:
- Point of contract for customer queries including delivery tracking and ETA’s.
- Ensure that the customer POD information is provided in a timely & accurate manner
- Ensure the uploading of customer POD’s onto the data base
- Undertake internal POD audit and chase up missing paperwork.
- To relay accurate messages and assist customers with account queries regarding information supplied and delivery times.
- Consider the confidentiality of customer’s information
- Ensure the timely production of weekly KPI reporting
- To provide support to the Management Team with mail shots, either by phone, e-mail or letter etc.
- Efficiently maintain accurate records, manual or computerized, in an up to date, neat and accurate manner, to allow for fast retrieval.
- Process card payments and maintain accurate records
- Assist with invoicing and sales ledger posting and allocations.
- Establishing a sound working relationship with suppliers.
- Support the transport team and undertake any other duties as reasonably assigned.
- To promote a professional image of the company at all times.
Skills and experience
- Previous Customer Services or Transport experience preferred
- IT literate with data base experience
- Self-motivated and disciplined
- An ability to work unsupervised to the required standard
- Numeracy and literacy skills
- An ability to be flexible, given that this is a relatively small team
- Confident, clear, professional and courteous
- Enthusiastic team player.
We offer:
- Competitive salary
- Training and development
- Work Based Pension
- 20 days’ holiday, 8 days’ bank holidays, increasing with time in service
- Free parking + other benefits
To apply please send your CV
Hallam Express Ltd are committed to equality of opportunity and assess applicants solely on their merits.
Job Types: Full-time, Permanent
Pay: From £12.50 per hour
Expected hours: No less than 40 per week
Schedule:
- Monday to Friday
Work Location: In person
