Do you love developing a team to provide excellent service to customers whilst achieving targets?
Are you looking for a new challenge where you are growing a team of advisors who offer money saving products?
Are you looking for a company that can offer you a real career, not just another job?
If the answer to these questions is YES and you thrive in a fast-paced environment, we want to hear from you!
Due to continued expansion, Fredrick Edwards Associates are looking to recruit a Team Leader to manage and grow their New Customer Team at their new offices in the centre of Stockport.
You must have experience managing a team of agents in a call centre and have a proven track records of achieving and exceeding targets whilst providing an excellent level of service.
This is a permanent, full-time position working the following hours...
Monday and Tuesday 9am til 7pm
Wednesday and Thursday 9am til 6pm
Friday 9am til 4pm
You will be managing a team of outbound Welcome Advisors who are speaking to customers who have applied online to use our range of tax saving products.
If you have a passion for delivering great a customer service experience, love coaching and motivating a team to exceed targets and love working in a team environment, this role is perfect for you!
To be considered for the role you must have the following skills: -
- A fantastic telephone manner
- First class communication skills
- Experience of working as part of a team as well as on your own
- The confidence to deal with a broad range of customers
- Excellent organisation skills
- Great attention to detail
- At least 2 years proven experience in managing a team to achieve and exceed targets in a Call Centre role is essential
In return, you will receive: -
- Basic salary starting at £28,000 (rising to £32,000)
- UNCAPPED bonus structure
- Excellent training & support
- Fantastic career progression opportunities
- Free tea & coffee
If you want to work hard, have fun, build a career and earn a great salary, then this could be the role for you!
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Transport links
Experience:
- Team Leader: 2 years (required)
Work Location: In person
