Location: Head Office, London W10
Apply Before: 14th June 2025
Designers Guild is an expanding global company famous for its innovative, creative designs in home furnishings and interior design.
We currently have a fantastic opportunity within our European Customer Service department for an experienced Customer Service Executive.
This is not the typical call centre environment and the ideal candidate will have to be fluent in both spoken and written Spanish and Italian (as well as English) coupled with the ability to provide outstanding customer service.
The key responsibilities include:
- Ensuring orders are processed accurately within the agreed service levels.
- Dealing directly with clients either by Phone & Email (B2B, Export)
- Responding promptly to customer enquiries (price, delivery, stock availability etc)
- Liaison with internal departments (Purchasing, Marketing, Warehouse, Credit Control etc)
- Communication with external department (couriers etc)
- After sales care
- Supporting VIP accounts and so forth
The perfect applicant will be able to demonstrate a positive attitude combined with excellent interpersonal skills and a friendly, professional and natural telephone manner.
If you are passionate about creating a great customer experience and going the extra mile, we would love to hear from you.
This role offers hybrid working comprising three days in the office and two days per week remote working once the training period has been completed.
Please apply in writing including a CV and accompanying letter stating both current and expected salaries to [email protected]
Job Type: Full-time
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London W10 6QT: reliably commute or plan to relocate before starting work (required)
Language:
- Spanish (required)
- Italian (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
