Customer Service Coordinator (Export Documentation - Glasgow)
Full Time, Temporary (Maternity Cover)
We are looking for a Customer Service Coordinator to work within our Export Documentation team in our Glasgow office.
Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work within the Export Customer Service Documentation team to ensure all aspects of the role are handled efficiently and accurately, within the set KPI’s.
Skills and experience you’ll bring to us
At MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We would like you to bring strong teamworking skills as well as drive and determination to excel at in your role to not just develop the team, but to develop yourself.
You will need strong communication skills and an eye for detail. Day to day, you will be using your communication skills to relay accurate and timely information to our customers, both written and verbal, providing a high level service to all MSC clients.
How you will help us and what you can expect
In this role, you will be providing efficient and effective customer service and communication to our customers across the world, ensuring that their shipping documents are accurate and error free. You will be the main point of escalation for the team coordinators and our customers with the ability to manage your own workload to work in line with MSC and your teams KPI’s.
This is your chance to work with the team to provide the customer service you would want to be given and contribute significantly to our success.
The key responsibilities for this role also include:
- Manage own workload, communicating effectively when support is needed
- Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionally
- To understand and work collaboratively with all internal departments as and when required
- Ensure full recovery of all applicable costs, relative to your role
- Work as a team player, contributing ideas to the team to help with efficiencies and/or service improvements
- Responsible for running KPI reports and talking discussing the findings through with the team as and when required
- Supporting the team with training and coaching for new and existing members
If you feel that this is the next step in your career, please apply now.
The container shipping industry offers some truly unique career opportunities. Whether you work on land or at sea, you’ll be helping to keep global trade moving and making a real impact on countless people’s lives. It’s an exciting, fast-paced and rapidly evolving environment – and you could be part of it with MSC.
