Revive! UK is one of the UK’s most successful franchise networks, consistently ranked in the Top 10 of Elite Franchise’s Top 100. With over 220 vans nationwide, we deliver a market-leading SMART repair service to customers across the country.
Our Head Office team is central to supporting our mobile technicians and franchisees. We’re now looking to strengthen that team with the addition of a full-time Customer Service & Scheduling Administrator.
About the Role
Providing outstanding customer service from our office in Rugby. You’ll report into our Service Delivery team and play a key part in ensuring smooth day-to-day operations. Daily tasks will vary based on business needs, so flexibility, adaptability, and a willingness to learn quickly are essential.
Key Responsibilities
- Act as the first point of contact for National Account customers, franchisees, and technicians
- Deliver a positive and professional customer experience
- Accurately input leads, updates, and customer data into our Microsoft Dynamics CRM system
- Support scheduling activities to ensure efficient technician deployment
- Investigate, record, and help resolve customer queries and complaints
- Collaborate with colleagues across departments to support business operations
What We’re Looking For
- Strong organisational and multitasking skills
- Confident and professional telephone manner
- Excellent interpersonal and communication skills
- A fast learner who thrives in a dynamic environment
- Previous experience in an administrative or customer service role
- Comfortable using CRM systems (experience with Microsoft Dynamics is a plus)
What We Offer
- A supportive and friendly team environment
- Opportunities for growth and development
- Be part of a nationally recognised, award-winning business
Job Type: Full-time
Pay: £12.50 per hour
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
