Join Our Growing Customer Care Team as a Team Leader!
Are you passionate about delivering exceptional customer experiences and ready to take the next step in your career? Our Customer Care team is expanding, and we're looking for a dynamic Team Leader to support our continued growth and success.
In this pivotal role, you'll work closely with the Customer Care Manager to oversee both short- and long-term projects, step in during their absence, and help drive performance across the team. If you're a natural problem-solver, a motivator, and someone who thrives in a fast-paced environment, we want to hear from you!
What You’ll Be Doing
- Support & Leadership: Assist the Manager in day-to-day operations, project oversight, and team supervision.
- Customer Focus: Help resolve escalated customer issues and ensure high standards of service are maintained.
- Performance Monitoring: Use tools like Power BI to track KPIs and support team members in hitting targets.
- Process Improvement: Identify and address workflow challenges that impact team or company performance.
- Mentoring & Training: Share your expertise through coaching and development of team members.
- Hands-On Contribution: Stay active in the first ring group and take on allocated tasks.
✅ What We’re Looking For
- Proven success in upselling, cross-selling, and supporting others to hit targets.
- Confidence in handling a wide range of customer enquiries with professionalism.
- Strong communication skills – both verbal and written.
- Proficiency in Excel, Word, and Outlook.
- Ability to manage high call volumes and remain calm under pressure.
Key Qualities That Will Help You Shine
- Clear Communicator: Able to relay messages effectively across all levels.
- Discreet & Trustworthy: Handle sensitive information with care.
- Patient & Supportive: Especially when coaching or assisting colleagues.
- Driven & Committed: Willing to go the extra mile to help the team and company succeed.
- Diplomatic & Tactful: Skilled in navigating tricky conversations with customers and colleagues.
- Visionary & Motivational: Keep the team focused and energised during challenging times.
This is a fantastic opportunity to step into a leadership role, make a real impact, and grow with a team that values collaboration, innovation, and customer excellence.
Ready to lead the way? Apply now and help shape the future of our Customer Care team!
