Job Description Summary
Job Description
Customer Care Support Associate
Permanent and Fixed Term Contracts
Location: Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: A competitive salary from £24,570 depending on the experience you can bring
Closing date: Sunday 24th August
Interviews: In person interviews will be held on Wednesday 27th August
At Aegon, we’re more than just a financial services company – we’re a community of driven, collaborative problem-solvers who care deeply about making a difference. We believe in leaving things better than we found them.
We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive in creating a diverse organisation that plays a meaningful role in driving greater equity, inclusion and belonging.
As a Customer Care Support Associate, you’ll be a key part of our customer support team, helping people manage their financial wellbeing. You’ll handle customer requests, resolve queries, and work with your team to tackle more complex issues.
No need to be a financial expert – we’ll train you! You’ll join our Platform Academy where you’ll gain the skills and technical know-how to support our customer confidently and effectively.
Key Responsibilities include:
- Process customer requests accurately and efficiently.
- Responding the customer queries via phone or email ensuring timely and helpful resolutions.
- Collaborate with different teams to find solutions.
- Identify opportunities for improvement and contribute to a culture of continuous improvement.
- Ensure compliance with company policies and procedures, and regulatory requirements.
We’d love to hear from you if you have: –
- You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
- You’re a good communicator with an eye for detail.
- You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
- You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel
What’s in it for you?
- We’re enhancing our pension from November 2025. If you put in 7% of your salary, we’ll top it up by a further 13%
- A discretionary bonus, depending on personal and company performance
- 34 days leave per year (including bank holidays, pro-rated for part-time)
We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments. To find out more about what to expect at Aegon
click here.
Don't miss out on this opportunity to grow with us. Apply today!
The legal bits
We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
Equal Opportunity Employer:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
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