Position Summary
Why join our team?Since its founding in Suwon, Korea in 1969, Samsung Electronics has become a global leader in information technology, managing over 200 subsidiaries worldwide!
In Europe, our European Service Business Office (ESBO) represents 17 divisions, driving $32 billion in sales annually. Recently recognised as the leading Consumer Electronics brand in the region, Samsung continues to innovate and deliver exceptional products and services.
Within ESBO, the Product Management team leads a suite of owned and operated products for TVs, smartphones, and tablets, working closely with global Samsung teams to bring new innovations to life.
Our Samsung Art Store team sits at the forefront of this innovation. This team coordinates all aspects of product, marketing, curation, and operations for the Art Store, a freemium subscription service offering Samsung TV owners access to over 3,000 works from globally renowned artists and institutions. Originally exclusive to The Frame TV, the Art Store is rapidly expanding across Samsung’s QLED TV range, driving significant growth and adoption.
You’ll work within a dynamic, cross-functional global team, collaborating with 32 European subsidiaries and global collaborators shaping the future of digital art experiences. By joining our team, you’ll play a pivotal role in redefining how art meets technology, contributing to the success of a product that inspires millions worldwide.
Role and Responsibilities
Your key responsibilities
Content curation coordination:
- Take lead on monthly on-platform curation deliverable;
- Assist product manager with partner portfolio reviews and curation on a regular basis;
- Support with collaboration with artists, institutions and internal teams to onboard new seasonal content, ensuring content on-platform is always relevant and updated frequently;
- Provide curatorial support for various placements such as: art events/fairs; OOH retail placements; POS; and other visual curatorial material across Europe;
- Maintain Art Store’s content library ensuring all artworks meet quality standards;
- Research and recommend new content opportunities based on user engagement data;
Curation Operations:
- Manage and own day-to-day curation operations working alongside tech operations team including content uploads and updates from European partners;
- Work with partners to obtain content curatorial approvals for curatorial and marketing placements (e.g. events approvals);
- Monitor and resolve on-platform content technical issues daily in collaboration with the tech operations team (e.g. report glitches and errors);
- Streamline workflows for content onboarding and operational processes
Data Analysis and reporting
- Assist with tracking and analysing key performance metrics for curated collections and operational processes with product manager and global teams
- Provide actionable insight to optimise content strategy and improve user engagement
- Help maintain EU curation dashboards and regular reports for the team to track progress and identify opportunities for growth
- Cross-functional collaboration
- Work closely with global product, marketing, design, research, data teams to ensure alignment on campaigns, launches and updates
- Act as a point of contact for some key European subsidiaries and global Art Store team to drive collaboration
What we need for this role
To be successful, you will possess the following skills and attributes:
- Soft Skills (Personal Attributes):
- Creative thinking with the ability to propose innovative content ideas
- Strong organisational skills to manage multiple art curations, content uploads, and curatorial partner relationships
- Excellent communication skills to collaborate with institutions, artists and internal teams
- Ability to work on a cross-functional team across different regions – a strong collaborator who values open communication and sharing ideas
- Passion for art and/or technology – an authentic interest in the art world and understanding of user engagement, as well as enthusiasm for bridging art and technology
Hard skills – Essential:
- Experience and familiarity with using content management systems (CMS) to upload, organise, and maintain large libraries of digital assets;
- Familiarity with project management tools such as Jira and Airtable to manage workflows and deadlines with stakeholders;
- Familiarity with QA and testing with ability to identify and report bugs and inconsistencies in the platform;
Hard skills – desirable:
- Art/design background: a degree or course in art history/design or related field or experience working with art institutions, galleries or creative industries
- Experience in subscription-based services, specially freemium models
What does success look like?
Day-to-day success
- Deliver monthly on-platform curations across Europe and curatorial support on a regular basis to subsidiaries and internal teams for: events, OOH placements, marketing placements and all other relevant curatorial placements
- Seamlessly manage content uploads and operational tasks with precision and speed
- Spot and act on trends, proposing ideas that will enhance the Art Store experience for users – keeping platform always refreshed with seasonal and relevant content
- Collaborate enthusiastically with cross-functional global teams and subsidiaries to bring innovative campaigns to life
6-12 months:
- Curate and launch impactful art curations and collection with a focus on on-platform curations that drive user engagement impacting positively on subscription growth
- Build strong relationships with art partners and internal teams becoming a trusted collaborator
- Streamline content onboarding and operational workflows, making the processes faster and more efficient
- Deliver actionable insights through data analysis to shape engagement and curation strategies to boost user engagement and satisfaction
Skills and Qualifications
Benefits of working at Samsung include
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Car allowance (delete if not appropriate)
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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