Credit Controller

Location: Wellingborough
Department: Accounts
Reports To: Finance Director
Employment Type: Full-Time, Mon-Fri

Job Summary:

We are seeking a detail-oriented and proactive Credit Controller to manage the credit and collections process within our finance team. This role is responsible for ensuring timely payment of outstanding invoices, maintaining accurate records, generating invoices and supporting the business in minimising bad debt exposure and optimising cash flow.

Key Responsibilities:

Credit Control & Debt Collection

• Monitor customer accounts to identify overdue balances and outstanding debts.
• Contact clients via phone, email, and written correspondence to chase overdue payments.
• Maintain clear and up-to-date records of all customer communications, payment arrangements, and disputes.
• Set and review credit limits based on company policy and customer credit risk assessments.
• Initiate legal proceedings or escalate accounts to external collection agencies when necessary.

Customer Billing & Invoicing

• Raise and issue accurate invoices in a timely manner, ensuring alignment with internal billing procedures.
• Liaise with the sales team to resolve invoice disputes or queries.

Payment Processing

• Handle secure customer payments via a virtual terminal, ensuring proper recording and reconciliation of transactions.

Reporting & Reconciliation

• Send regular account statements to customers and proactively follow up on overdue accounts.
• Maintain the Monthly Owed Spreadsheet, updating with current customer and supplier payment statuses.
• Ensure the Debtors Report on Evonet is kept accurate and up to date.

Other Duties

• Ad-hoc Duties: Support the Finance Director on additional duties and financial tasks as required.

Skills & Qualifications:

• Prior experience in credit control or a related finance role.
• Excellent communication and negotiation skills with a professional telephone manner.
• Strong organisational and time-management abilities.
• High attention to detail and data accuracy.
• Proficiency in Microsoft Excel and financial systems (e.g., Evonet or similar).
• Experience using portals such as White Oaks is a strong advantage.
• A qualification in finance, accounting, or business (e.g., AAT, ACCA part-qualified) is desirable but not essential.

What We Offer:

• Supportive work environment with opportunities for growth
• Training and development opportunities
• Employee Assistance Programme
• Length of service additional annual leave