At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Exciting Opportunity as a Credit Controller – Bristol Office
Join our dynamic team in Bristol as a Credit Controller! This is a Bristol office based role, training will be in office for 3 months and then minimum of 1 day a week based in the office.
This is a 12 month fixed term contract
Key Purpose of the role:
Working with customers in financial difficulty to address missed payments, aiming to bring their payments up to date
Identification of accounts where payment is unlikely, taking appropriate action to minimise potential losses, through early arrears management, debt and asset recovery
To achieve high collection rates through regular proactive customer contact
To ensure prompt query resolution to facilitate payment
Demonstrate regulatory compliance to deliver Good customer outcomes
Key Responsibilities
Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email
Dealing with/solving queries on invoices with both internal departments and external customers
Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options
Deliver a high level of customer service
Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit
Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders
Working alongside outsource and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)
Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change
What We’re Looking For:
Previous experience managing customers in financial difficulty/ Credit Control role
Excellent communication skills: written, verbal, report writing and presenting
Excellent time management, planning and organisational skills
Self-motivated
Proven experience of working under pressure within a process driven role focused on daily KPI’s
Develops others by sharing own experience and expertise
Judgement and commercial awareness
Strong background of delivering excellent customer service
Competent in Microsoft Office suite of applications e.g. Excel, Word
What We Offer:
Competitive annual salary between £25,000 - £28,000, depending on experience.
Generous contributory pension scheme.
25 days of holiday plus bank holidays.
Volunteering days for charity work and CSR initiatives.
Flexible working options.
Study support for your professional development.
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
- ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
