Carrier, a brand of DERTOUR UK are looking for a new Credit Control Executive to join their team.
Carrier is a chic and sophisticated brand that embodies a world of beauty and elegance, and now is an ideal time to join this award-winning team!
As one of the finest travel businesses in the luxury sector, they have been recognised as Luxury Operator of the Year for the last six consecutive years, and are four-time winners of Luxury Team of the Year', all voted for by industry experts.
This role is based in Didsbury with a requirement of a minimum of 3 days in the office per week. Part time hours considered (30 hours per week).
To apply please submit your CV and cover letter or send directly to [email protected]
If you need extra support with your application, simply let us know. We value diversity, equity & inclusion. If you do require any additional support, please contact [email protected], and a member of our team will be in touch to discuss how we can support you and any reasonable adjustments we can make.
Role Overview
The Credit Controller will play a vital role in the financial health of our organisation by managing credit extended to travel agents, overseeing weekly payment schemes, and ensuring that outstanding balances are collected promptly. This position is pivotal in balancing customer relationships with sound risk management, supporting sales while protecting the companys revenue and cash flow.
The successful candidate will work directly with and report to the Management Accountant, contributing to the overall efficiency and integrity of our accounts function.
Areas of Responsibility
Monitoring Payments: Oversee weekly payment schemes, tracking adherence to agreed schedules and following up on late or missed payments, using our Dolphin Dynamics reservations system.
Relationship Management: Build and maintain positive working relationships with travel agents, clients, and internal teams, communicating updates and policies regarding credit terms and payments.
Debt Collection: Proactively chase overdue accounts via email and phone, while maintaining a professional relationship with travel agents and clients.
Liaise with internal departments and agents to resolve queries and disputes that may impact payment, negotiating payment plans where necessary.
Account Maintenance: Set up new agent accounts, ensuring all documentation and credit checks are complete before activating credit terms and payment plans.
Cash Allocation: Ensure all incoming payments are allocated accurately against invoices, reconciling discrepancies promptly.
Process Improvement: Identify opportunities to streamline credit control processes and improve efficiency across payment schemes.
You Will have:
Experience: Proven track record as a Credit Controller, preferably within the travel, hospitality, or service industry, and experience dealing with payment schemes and direct clients.
Technical Skills: Proficiency in financial software and intermediate MS Excel skills.
Communication: Excellent verbal and written communication skills in English, able to manage challenging conversations diplomatically and effectively.
Organisation: Strong attention to detail and ability to manage multiple agent accounts, prioritise tasks, and work to weekly deadlines.
Relationship Skills: Customer-focused attitude with the ability to build rapport and trust with agents and internal stakeholders.
Resilience: Ability to work under pressure and adapt to changing priorities in a fast-paced environment.
Ethics & Confidentiality: Uphold the highest standards of confidentiality, integrity, and compliance with company and legal standards.
For more information about Carrier, please visit: https://www.carrier.co.uk/design
