The People Services Coordinator is responsible for providing administrative support to the People Services Team, contributing to providing a high-quality service to both new employees, existing employees, and managers.
What You’ll Be Doing:
Be the central point of contact for the AASC contract hiring managers and all relevant and related teams both internally and externally.
To support the business by linking all new starter, leaver and job change information and data contributing to accurate and up to date records and organisational charts, ensuring relevant changes are applied across IT, equipment, fleet, payroll, HR and any other relevant areas across all contractual staff.
Work closely with the new staff member, the hiring manager, HR, IT, equipment, fleet, payroll and any other relevant teams or divisions to enable all required information and procedures to be completed efficiently and where possible before the new hire start date.
To support the business by working collaboratively internally in contract and externally with agency staff suppliers, Home Office Agencies and Group functions to maintain contractual vetting obligations on AASC contract.
Support the wider Business Support Team in all administration duties where required
Key Responsibilities:
- Daily monitoring and management of relevant mailbox, processing requests as required to a high standard, providing excellent outcomes for our internal and external customers
- Maintaining relationships with all internal and external parties related to role
- Maintaining accurate and relevant logs, processes, trackers, Operating procedures, and relevant documentation as needed (LOP’s)
- To ensure that the Success Profiles are kept up to date and reviewed annually
Liaise with the Serco payroll team for any issues highlighted.
- Coordinate and schedule exit interviews with departing employees, ensuring confidentiality, and providing a comfortable environment for staff feedback
- Analyse exit interview data to identify trends, patterns, and common themes among departing employees' feedback, such as recurring reasons for turnover or areas of organisational strength and weakness
What We’re Looking For
- Ability to successfully engage and influence
- Organisational skills with the ability to manage a variety of tasks, and prioritise own workload to meet specific timescales
- Effective communication – both verbal and written
- Able to lead people in the right direction and motivate others to support own activity delivery
- Resourceful, adaptable and good decision maker
- Ability to work in a small highly motivated team in a collaborative way and to share research, information, skills and insight with colleagues
- Ability to demonstrate tracking of information, managing actions and delivery of key information to critical deadlines
- Able to demonstrate use discretion and high levels of confidentiality
- Previous experience of administration and IT platforms
- Ability to demonstrate exceptional documentation skills, managing action plans, documenting meetings, workshops, and projects and able to effectively document change
- Ability to ask probing questions, dig deeper and get answers from people that provide a fuller picture
- Ability to work in a small highly motivated team in a collaborative way and to share research, information, skills and insight with colleagues
Why Serco?
Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: You'll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.
