Position Snapshot
Consumer & Market Insights (CMI) Lead
Business Area: Nespresso
Location: Gatwick/London Hub (Hybrid working 2-3 times in the office)
Salary up to £68,000 depending on experience + car allowance + potential bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + a Nespresso coffee machine with pod allowance 2 paid volunteering days + other fantastic benefits!
Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.
Position Summary
Here at Nespresso, we are recruiting for a Consumer & Market Insights (CMI) Lead to join our team. Nespresso is a global powerhouse brand that has revolutionised the portioned coffee market. We continue to lead the way in elevating at-home coffee consumption where we are looking for a dynamic and strategic leader. Reporting into the Marketing Director, this role will play a key part in shaping and maximising the potential of data-driven insights across consumer and market landscapes. Excited? Then read on…
A day in the life of a CMI Lead...
By proactively owning the external environment, you will enhance our understanding of consumer and product-specific viewpoints related to coffee and machines. Your role will be crucial in driving actionable insights that influence strategic decisions, ensuring Nespresso's continued competitive positioning in the market. Your key responsibilities will include:
Market and Competitor Intelligence:
- Lead and own market share analysis, forecasting, and insight reporting, providing timely updates to the Market Leadership Team (MLT) and the wider business.
- Identify key business opportunities and risks through close tracking of competitor activity.
- Develop proactive reports and tracking studies that drive business strategy, identifying major trends and opportunities.
- Identify and evaluate new market opportunities and potential partnerships in collaboration with HQ and other stakeholders.
- Stay at the forefront of strategic MI advancements, including automation, AI, and predictive tools.
Consumer Intelligence:
- Monitor shifts in consumer needs and behaviours, providing timely insights to influence decision-making.
- Act as a strategic business partner to cross-functional teams, delivering data-led consumer and shopper insights.
- Identify current and future consumer trends related to consumption and machine purchases.
- Benchmark Nespresso's performance against industry standards and competitors.
Research Management:
- Lead the development of the research program, ensuring alignment with business stakeholders.
- Manage research agency relationships, driving collaboration and high-quality outputs.
- Design and deliver the consumer research roadmap, incorporating both qualitative and quantitative methodologies.
What will make you successful
To be successful in this role you will have a deep understanding of many facets within Market and Consumer Intelligence and a robust commercial understanding in FMCG.
You will have an ability to combine sound analytical thinking and technical understanding, with the imagination and creativity to develop innovative plans, presented in a compelling way, with strong execution. You will be passionate, tenacious; results focused and enjoy working in an energetic and exciting environment. It is a given that you will know the importance of being able to flex your style whilst working across various teams.
We are committed to fostering a culture of innovation, collaboration, and excellence. You will have the opportunity to shape the future of coffee consumption while working with a passionate team dedicated to delivering exceptional experiences to our consumers.
What you need to know
We will provide support and coaching to help you develop yourself in your career and as an individual, as well as offering great benefits that you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus up to an additional 12 days flex leave, bank holiday exchange, competitive pension scheme and much more.
Job advert posting date 30th July 2025.
Job advert closing date 13th August 2025.
We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
