Dalmahoy is located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century.
With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.
Come and join us!
The Concierge is responsible for ensuring all guests’ needs are effectively dealt with, guest belongings are secured and hospitality is of the highest standard. Perform all practical portering skills effectively where necessary
Essential Functions
- Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are welcomed, thus creating an excellent first impression.
- Gain a thorough knowledge of the local area, both tourist attractions, business location and of local events to assist leisure and business travellers during their stay.
- Co-ordinate luggage delivery, collection, storage, message and paging service, thus providing a friendly and efficient communication centre.
- Organise the booking of tickets for tours, theatres, and local attractions to enhance guest experience
- Provide a travel information centre by booking and confirming airline tickets, making car arrangements, ordering taxis and advising on transport routes to facilitate guests' travel needs.
- Co-ordinate and oversee the parking of guest's and visitor's cars as determined by the hotel's own parking and arrangements
- Lost property postage
- Overseeing deliveries and signing for packages when requested
- Performing admin tasks given by head concierge
- Co-ordinate guest taxi arrangements
Competencies
- Strong Communication skills (verbal, listening, writing)
- Pro-active and reliable
- Able to work alone and within a team
- Passion for customer service, and enjoy providing a memorable service
Preferred Education and Experience
Driving Licencing (essential, to use the shuttle bus service)
Good level of English
Other Duties
This job description is not designed to cover or contain a comprehensive listing of the activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice, at the reasonable request of management
Let us take you a million miles away, to a beautiful country estate that’s surrounded by rolling parkland, glorious golf courses, nature trails and towering woodland.It’s a unique destination that offers an abundance of experiences for everyone. From great golfing days with friends to a girls weekend away; rosy-cheeked family adventures and wildly romantic sleepovers. Dalmahoy is your place to pause, reset and play. In a gorgeous rural setting like this, you’d never guess it was just seven miles from the centre of Edinburgh.
Welcome to Dalmahoy - Edinburgh’s Country Estate.
